Mahmoud Hassan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Job Description:As the Assistant Marketing & Events Manager at Al Zarooni Group, I support the planning, coordination, and execution of various marketing initiatives and events. I collaborate closely with the Marketing & Events Manager to develop strategies that enhance brand visibility and drive business growth. My role requires a blend of creativity, strategic thinking, and strong organizational skills.Duties and Responsibilities:■ Assist in planning and coordinating corporate functions, product launches, conferences, and exhibitions, ensuring seamless logistics by collaborating with vendors, venues, and external partners.■ Manage event budgets, timelines, and resources; oversee setup, onsite management, and post-event evaluation.■ Support the development and implementation of multi-channel marketing campaigns, creating content and promotional materials, and monitoring and analyzing campaign performance.■ Build and maintain strong client relationships; coordinate customized marketing solutions and provide exceptional customer service throughout events and campaigns.■ Work with cross-functional teams to align and execute strategies, contribute creative ideas, and support junior team members.■ Prepare performance reports for campaigns and events, analyze data for trends and insights, and present findings to senior management.

Dubai, United Arab Emirates

Job Description:As the Assistant Loss Prevention Manager at the British Embassy UAE, I support the implementation and management of security measures to protect personnel, property, and information. I collaborate closely with the Loss Prevention Manager to develop and enforce policies that ensure a safe and secure environment. My role requires strong analytical skills, attention to detail, and the ability to respond effectively to security incidents.Duties and Responsibilities:■ Assist in developing and implementing security policies, procedures, and protocols to protect personnel, property, and information.■ Monitor security systems, including surveillance cameras and access control systems, to detect and respond to potential threats.■ Conduct regular security audits and risk assessments to identify vulnerabilities and recommend improvements.■ Collaborate with local law enforcement and security agencies to stay informed about potential risks and coordinate response efforts.■ Provide training and guidance to staff on security protocols and emergency procedures.■ Respond to security incidents, conduct investigations, and prepare detailed incident reports.■ Maintain accurate records of security incidents, inspections, and maintenance activities.■ Support the Loss Prevention Manager in preparing and presenting security briefings and reports to senior management.

Dubai, United Arab Emirates

Job Description:As a Customer Service Representative at Emirates Airline, I ensure that passengers receive exceptional service and support throughout their travel experience. I assist with inquiries, provide information, and resolve issues to enhance customer satisfaction. My role requires excellent communication skills, a customer-centric attitude, and the ability to handle various situations with professionalism and efficiency.Duties and Responsibilities:■ Assist passengers with inquiries related to flight schedules, ticketing, baggage policies, and other travel-related information.■ Provide information on airline services, special assistance, and loyalty programs.■ Handle customer complaints and resolve issues promptly to ensure a positive customer experience.■ Process reservations, changes, and cancellations efficiently, ensuring accuracy and compliance with airline policies.■ Collaborate with other departments, such as check-in, boarding, and ground services, to ensure smooth operations and passenger satisfaction.■ Maintain up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.■ Assist in handling lost or delayed baggage claims and coordinate with the relevant departments to resolve issues.■ Provide exceptional service at all customer touchpoints, including phone, email, and in-person interactions, ensuring a positive representation of Emirates Airline.

Cairo, Egypt

Job Description:As a Customer Service Representative at Etisalat Misr, I am dedicated to providing outstanding support and assistance to customers, ensuring their inquiries and issues are resolved promptly and effectively. I handle various customer interactions, from account inquiries to technical support, with a focus on delivering a positive and efficient service experience. My role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach.Duties and Responsibilities:■ Assist customers with inquiries related to account information, billing, service plans, and other Etisalat Misr offerings.■ Provide technical support and troubleshooting for mobile, internet, and other telecommunications services.■ Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.■ Process service requests, changes, and upgrades accurately, following company policies and procedures.■ Collaborate with technical teams and other departments to resolve complex issues and ensure seamless service delivery.■ Maintain up-to-date knowledge of Etisalat Misr products, services, promotions, and policies to provide accurate information to customers.■ Handle customer interactions through various channels, including phone, email, and in-person, ensuring a consistent and positive service experience.■ Document customer interactions and maintain detailed records of inquiries, complaints, and resolutions for future reference and quality assurance.