UCaaS, unified communications as a Service is a cloud-delivered unified communications model. It supports six larger communications functions: Enterprise telephony, meetings, unified messaging, instant messaging and presence state.

3rd line support to our customers, Handing the customer's tickets with more organized way by using the JIRA platform.

Main interface towards customers providing the 3rd line support.

Testning of Mitel SIP Terminals.

Software Developer with focus in Software Testing; Test design & development, automation, function and regression testing. Worked with Ericsson Component Based Architecture. Worked as a team member for theproduct ComSA in the area of Quality Assurance activities; Determined, test design, testdevelopment/ automation, regression testing and troubleshooting the test results for several newrequirements. Prepared the clusters with right softwares. Ensured the right quality of the productbefore release. Installation of Linux/ troubleshooting several times on real and virtual clusters.Tools: Linux, Python, Shell Scripting, Continuous Integration Tool – Jenkins, Clearcase

Worked with Comsys Communication (Pvt) Ltd on different BTS sites for Telenor.Installed, configured, commissioned and integrated the BTS cell sites. Familiar withdifferent kinds of microwave radios, Antennas, Amplifying devices and their trouble shooting.Tools: Nokia BTS Manager (Commission), Anritsu Site Master (Testing)

Worked with Averox (Pvt) Ltd on different BTS sites for Paktel and Warid Telecom.Installed, configured and commissioned the BTS cell sites. Installation and technical supportof Lucent Stinger in different NTC exchanges.Tool: BTS Manager

Worked with Oil and Gas Development Corporation Ltd in the department “PC assembling andrepair cell”. Installed several softwares, troubleshoot, identify and fix the actual problem in the networks and computers.