Mahmoud Abd El Gawad Email and Phone Number

Attend and present Orange triple play services for customers, Find out the proper solutions with customers for their concerns, Validate new solution and research for new technologies for all active devices, Create all technical requirements for home internet & triple play segment, Create business case for the compound and collaborate with passive teams, Fix and solve technical issues with triple play operation team, Invent new solution with cost effective and new technology.

Perform the process of solution design, technical validation, Manage pilots for all the customer solutions/Products within the company, Documenting technical specifications that meet the business and technical requirements, Support the procurement cycles by documenting the technical features and identifying suitable vendors.• VDSL (Very high bit-rate Digital Subscriber Line)• SD-WAN (Viptela Cisco)• TR-069 (Management Remote CPEs)• Cost effective Controller-based WIFI Solution• Validate the alternatives for Enterprise CPEs for both SHDSL and 4G

Perform professional level of troubleshooting during support cycle from physical layer to routing layer on both customer and working on network nodes such as (CPEs, modems, edge routers, core node of cisco and Juniper, Alcatel DSLAMs, physical connectivity, voice gateways and wireless equipment) for solving the corporate customer technical problems through CRM application. Handle customer changes request by changing MPLS topology and facilitating the customer needs.

Maintenance and repair on designated equipment of Ericsson Cabinets for 2G and 3G, Solve the transmission line issues and LOS line of side problems, Solve the power problems in BTS, Maintenance the cross-sectors problems for sectors cells and calls performance by doing sweep test, Responsible for implementing and handling CR for BTS, Handle alarms from NOC first line and back office requests

place the site survey for the location, draw the layout of the site on AutoCAD, calculate for the infrastructure element, contact the supplier for quotation for different vendors, produce the BOQ for the project, supervise the installation of the passive component, provide the technical documentation for the project and VISIO drawing