Service advisorGreeting customers and directing them to an available technician.Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.Answering customer questions about service outcomes and consulting with technicians when necessary.Informing customers about potential cost savings and warranty protections.Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in.Overseeing and managing the service center’s scheduling and workflowInforming customers of changes in service or when their vehicle is ready to be picked up.For the body shop my role is to : Receiving the accidents and making the estimations for the repairing process. Communicating and negotiating with the insurance surveyor to get the fair lpo from the insurance companies. Following up the repairing process in the workshop and applying for additional approvals once it need. Sending the final invoices for the insurance companies. Making quality control for each car before the delivery.

Conducted on-site inspections of accident-damaged vehicles.Assessed collision damage, photographed evidence, and documented findings.Collaborated with repair shops to verify repair estimates.Prepared detailed reports for insurance claims.

Making maintenance estimations for the trucks and presenting them to the maintenance department in the Arab contractors company and obtaining approval for the repair and Following up the repair stages until the trucks are delivered to the company. Follow up and manage the various maintenance and repair operations for trucks and cars. Work on managing the movement of purchasing and providing the necessary spare parts to complete the various maintenance operations. Following up the periodic maintenance of workshop equipment and ovens.

Body and paint Service advisorReviewing and creating the repair estimations and getting the repair approvals from the customers orinsurance companies.Managed the workflow as much as the workshop ability and the labour hours availability.Discussed solutions and drew up plans for the best deal for customers repair needs, maintaining ahigh level of client satisfaction rate.Making the QC between all repair stages and the final QC before vehicle delivering.Greeted customers in a friendly and professionally manner.Kept the customers engaged and updated on the status of ongoing repairs.

Providing technical advices and customer services, helping the customers to understand theirautomotive Services and repairs options.Assessed customer needs and provided appropriate services while managing customerexpectations.Communicating with service technicians to ensure timely and accurate services achieved.Developing and maintaining relationships with customers by providing technical advice and serviceconsultation.Examining vehicles to determine required services and prepared quotes for services.Resolving customer complaints in timely manner.Maintaining and updating customers service records.