Mahmoud Abu Eideh Email & Phone Number

Dubai, United Arab Emirates

- Orchestrate the supervision and maintenance of civil, electrical, and MEP assets, ensuring a 95% compliance rate during quarterly inspections.- Conduct comprehensive site visits, resulting in a 20% improvement in asset condition identification and overseeing major maintenance tasks, achieving a 30% efficiency boost.- Administer various drainage, irrigation, and infrastructure projects, contributing to a 15% enhancement in the integrity of roads, footpaths, street lighting, sewage, stormwater networks, pumping stations, and water features.- Enforce compliance with the FM System, address inquiries, and resolve complaints within specified KPIs, leading to a 25% improvement in customer satisfaction.- Manage day-to-day operations of vendors and contractors, participate in tender processes, and certify invoices, resulting in a 10% reduction in operational expenses.

Dubai, United Arab Emirates

𝐌𝐚𝐝𝐢𝐧𝐚𝐭 𝐉𝐮𝐦𝐞𝐢𝐫𝐚𝐡 𝐋𝐢𝐯𝐢𝐧𝐠- Executed in-unit snagging/first inspections, resulting in a 20% improvement in defect identification accuracy through detailed reports.- Achieved a 98% defect rectification rate, ensuring a seamless DE snagging/final inspection process for clients' apartments.- Contributed to facility management, optimizing operations and achieving a 15% improvement in overall facility efficiency.- Proactively followed up with client inquiries, leading to a 50% reduction in response time and enhancing overall client experience.- Managed service requests, achieving a 95% on-time completion rate for reactive maintenance tasks in clients' apartments.

Dubai, Dubai, United Arab Emirates

𝐕𝐢𝐥𝐥𝐚𝐧𝐨𝐯𝐚 ‘𝐏𝟖’- Collaborated with cross-functional teams to streamline handover processes, leading to a 10% reduction in handover time.- Coordinated with external vendors and contractors for timely execution of defect rectification tasks, maintaining a 100% on-time completion rate.- Assisted in the development and implementation of customer care programs, resulting in a 15% improvement in overall customer satisfaction ratings.- Conducted regular site visits and inspections to ensure compliance with quality standards and adherence to safety protocols.- Responded promptly to client inquiries, providing clear and concise information, contributing to a 45% improvement in customer query resolution time.- Contributed to the enhancement of internal processes and documentation, resulting in a 25% increase in the efficiency of the handover and customer care team.

Dubai, United Arab Emirates

𝐀𝐫𝐚𝐛𝐞𝐥𝐥𝐚 𝟑- Executed strategic improvements in the handover process, resulting in a 20% reduction in overall project timelines and increased client satisfaction.- Innovatively implemented a digital defect reporting system, reducing paperwork by 40% and expediting defect identification and resolution by 30%.- Orchestrated a cross-functional training program, enhancing the team's skills in defect identification, which led to a 25% improvement in the accuracy of snagging reports.- Spearheaded a sustainability initiative, incorporating eco-friendly materials in handover processes, resulting in a 15% reduction in environmental impact.- Successfully managed a portfolio of over 100 customer interactions per month, maintaining a 98% customer satisfaction rate through effective communication and issue resolution.

Dubai, United Arab Emirates

𝐄𝐱𝐩𝐨 𝟐𝟎𝟐𝟎 𝐑𝐨𝐚𝐝𝐬 𝐚𝐧𝐝 𝐋𝐚𝐧𝐝𝐬𝐜𝐚𝐩𝐢𝐧𝐠- Conducted rigorous inspections for Subgrade, Subbase, and Road base, achieving a 90% compliance rate with zero segregation, bumping, or boulder issues.- Oversaw the maintenance of road infrastructure, ensuring a 95% on-time completion rate for routine and corrective maintenance tasks.- Supervised the laying of asphalt bases, optimizing operations by achieving a 55% improvement in efficiency through precise control of tippers, compactors, and pavers.- Implemented daily inspections on stockpiles, reducing material wastage by 50% and enhancing project cost-effectiveness.- Supervised the road marking process, contributing to a 20% improvement in road safety measures.- Implemented safety measures by overseeing the fixing of safety guard rails, resulting in a 15% reduction in safety incidents.- Supervised stormwater and irrigation pipelines, achieving a 100% accuracy rate in laying and connecting pipes, emphasizing quality coupler usage.- Supervised Street light, Etisalat, DU, RTA, and DEWA ducts, ensuring a 99% compliance rate with approved shop drawings and optimizing trench compaction during duct laying.

Dubai, United Arab Emirates

𝐄𝐱𝐩𝐨 𝟐𝟎𝟐𝟎 𝐑𝐨𝐚𝐝𝐬 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐏𝐫𝐨𝐣𝐞𝐜𝐭- Led the planning phase for the Expo 2020 Roads Network, ensuring alignment with project specifications and future scalability.- Conducted thorough inspections of road pavements, including Subgrade, Subbase, and Road base, maintaining a 100% compliance rate with project standards.- Optimized the laying of asphalt bases, overseeing the precise use of tippers, compactors, and pavers, resulting in a 45% improvement in operational efficiency.- Implemented enhanced safety measures, including the installation of safety guard rails, contributing to a 20% reduction in safety incidents.- Introduced innovative road marking strategies, improving visibility and road safety measures by 15%.- Proactively managed defect rectification tasks, achieving a 95% on-time completion rate for routine and corrective maintenance, ensuring smooth road operations.