Mahmoud Adel Email and Phone Number

•Implement and deliver an appropriately curriculum for students.•assist in marking student tests.•Maintain student attendance records.•Facilitate and encourage a learning experience which provides students with the opportunity to achieve their individual potential.•Evaluating student progress on a regular basis, including progress reports and quarterly grades.

•Responsible for all front office functions and staff.•Maintaining Guest Services and Front Desk Goals.•Organize and assign duties and tasks to front office team members.•Monitor FO team members performance during the shift and make sure that all processes and operation procedures are running smoothly and ensure duties are completed accurately, efficiently, and timely.•Understands the impact of Front Office operations on the Rooms.•Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.•work with managers and employees to successfully execute all front office operations.•Strive to continually improve guest and employee satisfaction and maximize the performance.•Ensure high-quality care for the customer by reviewing and replying to concerns or requests and recommending corrective action as appropriate

•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.•Welcomes and registers hotel guests.•explaining the accommodations and establishing credit or method of payment.• Checks guest out of the hotel, preparing and explaining the bill.•Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests.•responsible for special room assignments and suite occupancies.•Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room.•Ensure all rooms meet the highest quality standards and include all requested amenities before the Guest arrival.•Manage the Guest Relations Desk in the hotel lobby.•Serve as the main point of contact for the guests and ensure hotel departments are fully briefed on Guest requirements.•Maintain the inventory of Guest amenities.•Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.