•Set up the definition of service policies and standards by improving the service blueprint and mapping the service flow to deliver the highest quality service to our customers.•Customer Service with a database for customers and history for Services and implement processes and procedures to improve customer satisfaction, order processing, increase the operation efficiency and optimize the service level.•Complaint management and conflict resolution. Acting as the key contact for claims… Show more •Set up the definition of service policies and standards by improving the service blueprint and mapping the service flow to deliver the highest quality service to our customers.•Customer Service with a database for customers and history for Services and implement processes and procedures to improve customer satisfaction, order processing, increase the operation efficiency and optimize the service level.•Complaint management and conflict resolution. Acting as the key contact for claims processing to resolve technical or commercial issues.•Increase the efficiency, profitability, and customer satisfaction within the service department using quality management tools ex. KPI's, CRM, SERVQua, Gap Model and TAT…. Etc.•Review service reports daily and obtained feedback from the technicians and check customer comments to provide quotations for the required spare part as and when required.•Provide on-site and off-site technical support and problem-solving solutions for technicians / overseas customers, by telephone, e-mail, and site visits.•Service Sales approach for all Trumpf –GCC Market with Excellent understanding about the Service/ Maintenance business (In charge of UAE, Qatar, Kuwait, Oman and Jordan Market) Spare parts, retrofitting, training, software, relocation, upgrade, AMC agreements Sales for TRUMPF.•Manage sales and distribution of spare parts offered by the company, including promotion and market development within the region•Maximize the revenue potential from after-sales operations to meet the Net Sales, Gross margin & net profit objectives.•Improve customer satisfaction: Meet with customers to discuss service needs and develop effective and practical solutions.•Maintain contact with all customers in the market area to ensure high levels of Customer satisfaction and handle their new inquiries.•Order processing for all customer`s orders and deliveries to sites. Show less

•products sales (spare parts, retrofitting, training, software, relocation, upgrade, PM agreements) for Machinery brands like Trumpf-IGM robot –Hyundai-Spinner-welding machines , Etc•Executed field sales activities along with branch customer service representatives by ensuring that the operations and the technical support were working in parallel with the sales plans in terms of target achievement and customer’s satisfaction•Prepared a plan to develop new customers by introducing the… Show more •products sales (spare parts, retrofitting, training, software, relocation, upgrade, PM agreements) for Machinery brands like Trumpf-IGM robot –Hyundai-Spinner-welding machines , Etc•Executed field sales activities along with branch customer service representatives by ensuring that the operations and the technical support were working in parallel with the sales plans in terms of target achievement and customer’s satisfaction•Prepared a plan to develop new customers by introducing the after sales services solutions to them and demonstrated the benefit of having TeknoServ their technical support provider•Defined the competition in the market and created work plans to maintain the revenue at the targeted figure•Defined the collection target for each month depending on total receivables in the market and worked closely with branch CSR to achieve it•Planned and managed to achieve team sales and net profit targets by determining the expected revenue from each existing customer depending on their equipment number, type, and potential•Conducted market analysis to generate leads and maintain competitive awareness•Monitored the sales activities in the branch and insured up to date status for all the activities in the software•Visited the client site, premises to encourage the customer, and made a suitable decision on selling service contracts and boost the company’s reputation and sales•Dealing in most of the project handled by Alruqee such as Saudi Airline, Oil and Gas sector ARAMCO & SABIC Companies ( Yasref , SAMREF , Petro rabigh , SASREF, yansab , ETC)•Managing 15 Service technician with 2 Customer services representatives , branch coordinators and warehouse Show less

•Worked in the field of cranes (Unic cranes) in tendering and technical quotation•Ensure the Service of Cranes on time and Apply AMC for all of them and required spare part•Developed monthly business within the assigned region and visited clients and offered total solutions for their requirements •In charge of the warranty issues •Offered official quotations in accordance with company policies and terms •Ensured proper awareness of market trends and new business in the field… Show more •Worked in the field of cranes (Unic cranes) in tendering and technical quotation•Ensure the Service of Cranes on time and Apply AMC for all of them and required spare part•Developed monthly business within the assigned region and visited clients and offered total solutions for their requirements •In charge of the warranty issues •Offered official quotations in accordance with company policies and terms •Ensured proper awareness of market trends and new business in the field of service equipment and kept clients updated with new models/ technology Show less

o Perform maintenance for all equipment in the yard like CNC Machines (Router, Plasma ,laser ), Forklift, Cranes ,Compressors and Welding machines o Apply the Change of maintenance technique from Run-To-Failure into Predictiveo Supervising of a technical team (electricians and mechanics).o Planning and executing of preventive, corrective, scheduled maintenance for all machines o Record and plane for the maintenance schedule and communicate it with the ware house (using CW & CMMS… Show more o Perform maintenance for all equipment in the yard like CNC Machines (Router, Plasma ,laser ), Forklift, Cranes ,Compressors and Welding machines o Apply the Change of maintenance technique from Run-To-Failure into Predictiveo Supervising of a technical team (electricians and mechanics).o Planning and executing of preventive, corrective, scheduled maintenance for all machines o Record and plane for the maintenance schedule and communicate it with the ware house (using CW & CMMS programs).o Maintain log books and prepared reports of all repairs carried.o Support new plant designs, construction and improvements o Work in the crane installation and checking safety procedures Show less