• Partnering with Huawei Technologies to provide leadership to their managed services team by restructuring the organization, establishing customer satisfaction, improving P&L performance while generating cost reductions and negotiating the extension of the managed services contract (ANO2) terms and conditions ensuring smooth delivery and minimizing risks.• Leading operational excellence and the strategic development of the client relationship through contract negotiations and add-on sales

•Account and project management with regards to the strategic operations of the Orange account including assuming responsibilities for commercial, operational, and strategic development of the account through monthly service level negotiations, quarterly contract reviews and ensuring overall roadmap requirements of the customer•Commercial ownership for P&L including monthly and annual budgeting, calculation and negotiation of contract extensions or additional services as well as… Show more •Account and project management with regards to the strategic operations of the Orange account including assuming responsibilities for commercial, operational, and strategic development of the account through monthly service level negotiations, quarterly contract reviews and ensuring overall roadmap requirements of the customer•Commercial ownership for P&L including monthly and annual budgeting, calculation and negotiation of contract extensions or additional services as well as identification and implementation of cost improvement initiatives •Coordination of global, cross-divisional communication and business requirements engineering between internal and external stakeholders in project contexts or operational settings•Identification of sales generation opportunities, potential add-on revenues and preparation of optimized solutions meeting the client’s requirements•Digital transformation of the client business, entirely automating the monitoring procedures to improve the performance and reduce the overall cost•Leading and motivating a team of around 150 employees by setting objectives in weekly and monthly reviews, providing coaching, and conducting performance evaluations Show less

•Assumed responsibility for the E2E quality of the local Orange network by continuously assessing and improving the distinctive KPIs in order to meet the group standards on the one hand and analyzing the customer experience indicators through CEM tools ensuring the best broadband quality in the country for Orange consumers•Management of quality and field teams responsible for the network performance to derive improvement initiatives and sophisticated monitoring procedures

-Identify the Key Strategic initiatives to improve the overall Quality of Experience within the company across all the points of interaction with customer. Making sure that the quality is part of the day-to-day job of everyone.-Provide leadership and vision to the Project, Program and portfolio Management process in the Operation, address common project management issues in order to support and facilitate project success – to deliver in time, on budget and with the desired quality… Show more -Identify the Key Strategic initiatives to improve the overall Quality of Experience within the company across all the points of interaction with customer. Making sure that the quality is part of the day-to-day job of everyone.-Provide leadership and vision to the Project, Program and portfolio Management process in the Operation, address common project management issues in order to support and facilitate project success – to deliver in time, on budget and with the desired quality. -Ensure accurate budgeting and tracking of CAPEX and OPEX execution Show less

Identify the Key Strategic initiatives to improve the overall Quality of Experience within the company across all the points of interaction with customer. Making sure that the quality is part of the day-to-day job of everyone.

Part of the strategic quality team, responsible for network quality and customer experience, worked closely with the optimization and customer operations teams.

•Responsible for network planning and optimization for core network elements supporting the MEA region from answering customer requests (RFPs) in cooperation with the sales team to ensuring the solution deployment with the operations team.