Process Optimization: Identify and implement improvements to existing operational processes to enhance efficiency and effectiveness.Data Analysis: Analyze operational data to identify trends, issues, and opportunities for improvement. Generate reports and provide insights to management.Project Management: Manage and support cross-functional projects, ensuring timely delivery and alignment with company objectives.Compliance & Risk Management: Ensure compliance with company policies, industry regulations, and legal requirements. Assist in the development and implementation of risk management strategies.Inventory & Supply Chain Management: Oversee inventory levels, supply chain processes, and vendor relationships to ensure timely and cost-effective procurement of goods and services.Customer Service: Collaborate with customer service teams to resolve operational issues and improve customer satisfaction.Documentation & Reporting: Maintain accurate documentation of processes, procedures, and performance metrics. Prepare regular reports for management review.Continuous Improvement: Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions.

Specializing in the field of supply and implementation of transport systems, Government projects focused ( Environment, Civil defense and waste managements sectors.Big companies relations management.Handling two government projects based on Ras Al Khaimah.Government and Companies owners meetings.Ras Al Khaimah head office manager.

• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.• Working on SAP application (advanced level).• Prepared financial pages for presentation to head management.• Met all customer call guidelines including service levels, handling time and productivity.• Followed-through on all critical inter-departmental escalations to increase customer retention rates.• Solved unresolved customer issues.• Maintained accurate records of overdue customer account activity.• Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals.• Identified individual development needs with appropriate training.• Updated customer orders from start to finish in an accurate and timely manner.