Mahmoud Eid Email & Phone Number

Egypt

• Manage Domain and active directory , configure DHCP and DNS.• Implement GP and manage it by GPO.• Migrate active directory from windows server 2003 to 2008 R 2. • Assist the IT director with project work to grow the technology infrastructure of the organization. • IT Help desk Support: email and telephone-based IT Support.• Support end-users with IT-related problems in a responsive and service oriented manner. • Troubleshooting: diagnosing and fixing problems with PCs , servers and network hardware. • Backup and restore: your business documents and files backed up securely.• Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades whenever or wherever necessary.• Network security: Antivirus, firewall, network configuration, updating and maintenance. • Networks: Configuring network infrastructure such as routers and network switches.• Supplier management: management of other IT equipment and service suppliers.• Internet access: management of your broadband connectivity and Internet access services. • Wireless: maintenance, set up and troubleshooting.• Provide input and recommendations to the organization surrounding hardware and Software technologies and how these technologies can assist the business being especially proactive with new technologies.

Tanzania, Dar Es Salam

• I have Participated in the establishment of the new office, from the designs ,settings and implement network infrastructure and agreed with the ISP companies and the Network cabling installation to the entire network and the development of a strategy for action • I have bought New Server and installed Windows Server 2012 Data Center and configure the new Domain • I Created User Name and password for each user and joined all PCs to the new domain. • Network sharing all users are visible on the LAN with each of them have a shared folder on their respective PCs. • Setup, Install and configuring the computer Hardware & Operating system for users and troubleshoot all problems • Finding the best companies of the ISP and the agreement with the best prices and sign the contract with them • Perform routine backups and archival of files stored on the network to assist with disaster recovery

Kenya (Mombasa , Nairobi) & Mozambique

• Install and Configure computer Hardware & Software. • Build & administrating the servers handling all the services.• Configuring network infrastructure Wire and wireless networks infrastructure ,routers and network switches.• Maintain & Monitor the Networks and computer systems. • Ensuring the On-Line System is working well. • Supporting the roll-out of new applications. • Setting up new users accounts and profiles and dealing with password issues. • Backup the Local system daily. • Backup the End-Users monthly. • Training staff on new systems.

Tanzania

• Setup, Install and configuring the computer Hardware & Operating system for users and troubleshoot all problems • Finding the best companies of the ISP and the agreement with the best prices and sign the contract with them • configure Microsoft Outlook Email client and configure rules • configure, and support the LANs/WANs and Internet systems • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. • Develop and maintain information architectures (data, application, and network) ensuring the system is on-line daily. • Monitor backup jobs and ensure high level of completion success rate. • Manage time and projects effectively. • Setup, management, and maintenance of IT-related equipment. • Help put processes in place to maintain a stable network environment. • Assist with the troubleshooting, installation, and Implementation of systems.

Egypt

• Technical Support for end user for troubleshoots windows problem and network problem.• Check the Hardware status and Upgrade it.• Setup Windows Client such as 7- XP- Vista and configure it with drivers.• Installing and configuring computer hardware operating systems and applications.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.• Replacing parts as required.• Testing and evaluating new technology.• Conducting electrical safety checks on computer equipment.

Egypt

• Technical Support for Clients troubleshooting H/S ware problems and network problems • Check the Hardware status and Upgrade it • Configure DSL routers including firewall configuration. • Setup Operating system for Clients and configure it. • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. -To supervise other network support technicians and plan, co-ordinate, and implement network security measures. -To manage performance tuning and capacity planning activities to enhance the performance of the network resources. • Setup, management, and maintenance of IT-related equipment