• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network system/application access, and telecommunications systems.• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. • May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to… Show more • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network system/application access, and telecommunications systems.• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. • May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.• Understands and applies more advanced concepts and processes daily activities.• Assists more senior-level technicians and specialists in their activities.• Can perform all tasks of lower-level technicians or specialists. Show less

-Set up hardware and install and configure software and drivers.-Maintain and administer computers and networks and related computing environment including computer hardware, systems software, applications software, and all configuration.-Troubleshoot system failures and provide solutions to restore functionality.

-Install, configure and maintain Linux Operation Systems.-Analyze and resolve problems associated with the OS Servers.-set up scripts for specific applications and use cases.

-Supervised all the network switching and routing.-Develop and maintain local networks in ways that optimize performance.-Checking firewall reconfigurations, inventory tracking, and equipment replacement.