Mahmoud Eldefrawy Email & Phone Number

Cairo Governorate, Egypt

Develop and implement strategies for all staff members to follow in order to meet both short- and long-term goals. Lead the quality improvement committee. Lead clinical operations, quality improvement, customer service, productivity, risk management, recruitment, peer review, media coverage and fund raising activities. Supervise the entire medical staff, including medical admins and radiologists, to ensure that proper procedures are being followed and that good medicine is being put into practice. Participate in the development of our AI projects with the technical team. Identified potential clients over various markets to help with targeted marketing and contact information.

Alexandria, Egypt

The training program covers the requirement to fulfil the curriculum of the Egyptian board of radiology in tertiary hospitals and radiology centres in Egypt. I have done rotations in all radiology modalities both diagnostic and intervention and passed the second part exam in November 2019.

Al Salama Hospital

1- Get full details about patient status and handling operation classification2- Customer service & public Relation: -Handling customer complains, Handling Doctors complains, Public Relation3- Hospital Operation: -Daily work flow, Rooms & beds vacancies, ASSH round, Resident doctors rounds 4- Financial Management: -Cash returns, Reviewing patient debit account or patient financial balance status5- RTA Management: -Choosing consultant according to call list, Consult fee, Give provisional assumption about the cost to the relatives6- Office work: -Duty manager shift report, Reviewing Daily operational reports, Reviewing E-Mails7- Crisis Handling and Management8- Coordinating between different hospital departments:9- Quality: -Continuous improvements of P&P according to the Mission and vision of the hospital , Reply for the OVRs

Damnhour

Managing Damanhour branch: • Responsible for employees managing (Receptionists , Chemists & Office boys)• Setting & following up the schedules of all the employees.• Following up the registration process of the clients. • Following up the sampling process of the clients.• Following up the results delivery to the clients on time.• Keep up an excellent customer service to the clients and deal with customer complains• Responsible for implementation of the corrective actions issues from quality and regular assessment for safety and infection control policy. • Responsible for the financial reports of the branch monthly• Participated in the promotional activities of my branch by making a good relation with the most of referrals doctors.** My branch got the best achiever branches all over the area in December 2013

Bastra Primary Health Care Unit

General practitioner

I got a training on the following:• 2 months Surgery.• 2 months General medicine.• 2 months pediatrics.• 1 month clinical pathology• 1 month diagnostic radiology• 2 months Obstetric& Gynecology • 1 month at ER department• 1 month Anesthesia department• 1 week at blood bank in Alexandria university

Specialist, Diagnostic Radiology Fellowship Program

Health Care And Hospital Management Diploma, Hospital And Health Care Facilities Administration/Management

I got my Diploma in Health care and Hospital Management from the AUC I studied the principles of : General Management Marketing HR.

Prepring The Fellowship Of The Royal College Of Radiologist, Diagnostic Radiology

The First FRCR examination expects candidates to have gained a knowledge of the physical principles that underpin diagnostic medical.

Mbbch, Medicine, Very Good