Mahmoud Elsayed Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Seamlessly handled shipments, meticulously verifying contents, and recording data in the WMS.• Trained new recruits, emphasizing strict adherence to SOP to maintain operational excellence.• Assisted in warehouse storage restructuring for superior inventory management and tracking.• Provided essential support in SKU consolidation, freeing up storage for incoming inventory.

Egypt

• Executed specially assigned tasks aimed at enhancing customer experience and satisfaction.• Designed and validated a responsive system for monitoring incoming customer communication,significantly optimizing turnaround time by 75%.• Collaborated closely with engineering teams to create customer support tickets that prioritized issuesbased on device, urgency, and issue categories, ensuring a targeted and efficient resolution process.• Employed dependency mapping to redesign the ticket handling process, reducing average responsetime by over 50%, achieving improved customer satisfaction and increased operational efficiency.

Cairo, Egypt

• Employed reservoir simulation software to forecast and strategically optimize well production flowrates,significantly reducing long-term operational costs.• Analyzed well log data to determine viability of oil wells for long-term production, utilizing insightsgained to recommend and implement process improvements for sustained and efficient production.

Cairo, Egypt

• Evaluated and adjusted barrel production quantities, continuously improving the production process.• Oversaw operations to ensure optimization of on-site refining equipment and smooth functionality.• Proactively identified and addressed potential chokepoints, eliminating production bottlenecks.

Cairo, Egypt

• Coordinated effectively with maintenance teams to service and conduct comprehensive testing onwireline equipment, emphasizing reliability as a core objective.• Applied engineering principles to enhance equipment performance, contributing to streamlinedoperations and improved overall efficiency.• Planned wireline job process to measure well conditions in alignment with customer requirements.

Bachelor Of Engineering - Be, Computer Software Engineering

Master Of Science - Ms, Renewable Energy Engineering, Graduated With Commendation

Bachelor Of Science - Bs, Petroleum Engineering, Gpa: 3.102 Out Of 4 ('Very Good' Standing)

Activities and Societies: SPE Cairo UniversityMember of SPE Cairo University Season 2013-2014: - Member in the Social Media Committee.