Our team at Coldwell Banker Egypt, empowered by my expertise in network administration consistently delivers robust IT infrastructure solutions. As a Senior IT Expert, I've grown from a technical support role, honing my skills in help desk support and network administration, to a position where my input significantly enhances our corporate IT strategy insights, ensuring our technical support is not only responsive but also strategically aligned with market trends, by providing technical support to employees of nearly 400 employees in the branch, User Support: - Provide technical support to end-users for hardware, software, and network issues. -Maintain an IT helpdesk and manage ticketing systems. - Train users on new systems and applications. - Implement and manage security policies and procedures. - Conduct regular security audits and vulnerability assessments. - Manage antivirus, anti-malware, and endpoint security solutions. - Develop and maintain backup and disaster recovery plans. - Perform regular backups and ensure data integrity. - Restore data and systems as necessary. - Maintain accurate and up-to-date IT documentation, including network diagrams, configurations, and SOPs. - Document changes and updates to the IT environment.