Mahmoud Ezz Email & Phone Number

Cairo, Egypt

Egypt

Deputy manager of retail industry Prepared work schedules for + staff according to peak periods and holidays.Developed strategic marketing campaigns that increased sales and encouraged repeat business.Created positive working environments by offering support and guidance to staff.Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty.Closely monitored team performance, identifying improvements and managing change. 1- Creates and maintain a high quality work environment so team members are motivated and perform at their highest level2- Responds and resolves employee relations issues expressed by team members3- Assest the manager in daily operation tasks in addition to watch stock and stock reconciliation 4- Monitor the team members and ensure delivering unmatched customer experience5- Direct the team and follow up the achieving of sales target6- Coaching and develop team members according to an action plan 7- Establishing procedures and process according to the company Direction8- Responsible of achieving sales target of myself and my team Devised promotional offers and discounts to peak customer interest.

Cairo Egypt

1- Answering customer inquires providing them with needed info2- Handling Customer complains within the service level3- Follow up with First class customers that all their complains was solved4- Arranging with different teams so ensure delivering unmatched customer Experience to our First class customerMonitored email to promptly collect and respond to complaints.Remained updated on company offerings through regular product research.Listened to individual complaints with open mind and asked detailed questions to understand issues.Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.Recorded details from customer communications such as comments, enquiries, complaints on for purposes.Answered and dealt with customer questions per day, regarding sales, customer orders and product queries.

London, England, United Kingdom

Used excellent sales and upselling skills to increase customer order value while purchasing products.Input customer correspondence, sales information and other details into CRM systems to keep and use for future reference.Assisted marketing departments in developing promotional campaigns, making suggestions based on recurring customer requests and market demands.

Cairo, Egypt

Grew customer base by acquiring new customers and identifying needs to deliver relevant products.Interfaced with customers to resolve problems and meet diverse needs.Achieve sales target and creating a market for Brilliance Car in Egypt

Bachelor Of Commerce - Bcom, Accounting

Bachelor'S Degree, Accounting, Very Good