Mahmoud Ezzat Email & Phone Number

Manama, Capital Governorate, Bahrain

Manama, Capital Governorate, Bahrain

Qesm El Maadi, Cairo, Egypt

Uae

Bahrain

Kingdom Of Bahrain

The hotel located in the heart of the Seef district in Kingdom of Bahrain. several restaurants, events and meeting venues and 170 rooms and suites. Air-conditioned rooms with free Wi-Fi. It has 2 restaurants and a spa with 3 pools, including a pool for children.Duties & Responsibilities :• Supervises Reception personnel to ensure optimum occupancy and average room rate and make sure that up selling is taking place for purpose of maximizing revenue • Monitors Front Office personnel to ensure guests receive prompt, warm attention and personal recognition• Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.• Establishes and maintains effective employee relations. • Assists Front Office Manager in personnel related matters such as interviewing, appraising and consulting in various operational issues• Identifies training needs, assists in developing formal training plans and implementing training sessions.• Inspects frequently for cleanliness and orderliness of the Lobby reception and Cashier’s desk and, VIP rooms prior to guest arrival.• Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of department team members. • Promotes inter-hotel sales and in-house facilities. • Assists in the preparation of statistical, performance and forecast reports as necessary, to facilitate annual budget and strategic plan preparation and provides management with marketing information and make sure that all reports required by the government are sent.

Kingdom Of Bahrain

Founded in 1964, Americana Group (FOOD.KW) is a publicly traded group of companies based in the Middle East and North Africa region, operating restaurants and manufacturing and marketing consumer foods. Duties & Responsibilities :• Taking responsibility for the business performance of the restaurant.• Analysing and planning restaurant sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company's uniform standards.• Maintaining high standards of quality control, hygiene, and health and safety.• Checking stock levels and ordering supplies.

Cairo, Egypt

- Responsible for helping people to visit unfamiliar areas. They usually make special trips with groups of tourists in order to show them important places of cities. Providing valuable information for tourists who are for the first time in some areas. - Tour Guide following tasks: • Describing places to Tourists. • Greeting Tourists groups. • Providing safety devices. • Escorting groups of Tourists on cruises. • Providing directions to Tourists.

Marsa Alam, Egypt

The Three Corners Fayrouz Plaza Beach Resort (5 Stars) features 471 rooms. The hotel is an exclusive resort in the area and is located just 5 km from Marsa Alam Airport, 70 km north of Marsa Alam and 67 km south of Qusseir. The Three Corners Fayrouz Plaza Beach Resort neighbours the Port Ghalib International Marina which features sweeping beach views and a fantastic marina promenade.Key responsibilities: • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.