- Led the day-to-day operations of the Villa Host department, ensuring smooth and efficient service delivery.- Served as the primary point of contact for VIP guests, promptly and professionally addressing their requests and inquiries.- Cultivated and maintained strong relationships with guests, anticipating their needs to deliver personalized and memorable experiences.- Resolved guest issues and complaints with empathy and effective problem-solving, consistently achieving high… Show more - Led the day-to-day operations of the Villa Host department, ensuring smooth and efficient service delivery.- Served as the primary point of contact for VIP guests, promptly and professionally addressing their requests and inquiries.- Cultivated and maintained strong relationships with guests, anticipating their needs to deliver personalized and memorable experiences.- Resolved guest issues and complaints with empathy and effective problem-solving, consistently achieving high levels of guest satisfaction.- Facilitated regular training sessions for Villa Host staff, enhancing their communication skills, product knowledge, and adherence to service standards.- Collaborated closely with departments such as Front Office, Housekeeping, and Food & Beverage to coordinate services and provide seamless guest experiences.- Implemented feedback mechanisms and monitored guest satisfaction, identifying areas for improvement and driving service enhancements.- Contributed to the development and execution of guest experience initiatives aimed at boosting overall satisfaction and loyalty.- Assisted in preparing guest-related reports and analyses, providing valuable insights to management for strategic decision-making.- Represented the brand as an ambassador at events, conferences, and promotional activities, enhancing the company’s profile. Show less

Cross Exposure

- Directed and managed the day-to-day operations of the Villa Host department, ensuring exceptional service delivery and operational efficiency.- Regularly met with upper management to stay informed on organizational changes, issues, and improvements, and effectively communicated these updates to the team.- Delivered outstanding service to VIP guests, successfully driving retention and generating over 50 room nights for the resort.- Juggled multiple roles, including Villa Host and… Show more - Directed and managed the day-to-day operations of the Villa Host department, ensuring exceptional service delivery and operational efficiency.- Regularly met with upper management to stay informed on organizational changes, issues, and improvements, and effectively communicated these updates to the team.- Delivered outstanding service to VIP guests, successfully driving retention and generating over 50 room nights for the resort.- Juggled multiple roles, including Villa Host and reception duties, such as guest check-ins and check-outs, cash and credit card handling, upselling and cross-selling, and managing room keys and safe deposit boxes.- Proactively ensured customer satisfaction by resolving conflicts and troubleshooting issues as they arose, fostering positive interactions between guests and employees.- Efficiently handled guest requests, including restaurant reservations, excursion planning, and spa bookings, to enhance the overall guest experience. Show less

• Answer student questions related to the course content.• Provide and teaching the language online classes for student.• Assess student assignments and tests. • Suggest program or curriculum improvements to the study materials.

• Served as a trusted contact for all guests towards delivering memorable guest experience.• Greet and welcome all guests in a warm and friendly manner.• Carry out accommodations booking and reservations, guests check-ins and check-outs, cash and credit card handling, upselling and cross selling, room keys and safe deposit boxes control.• Record guests’ preferences as well as handle all messages, requests and concerns while soliciting feedback from guests to improve respective stays.

-Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests. -Welcome and fulfill the check-in process for departing guests and group arrivals. -Complete the check-out process for departing guests using hotel systems. -Be responsible for special room assignments and suite occupancies. -Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP… Show more -Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests. -Welcome and fulfill the check-in process for departing guests and group arrivals. -Complete the check-out process for departing guests using hotel systems. -Be responsible for special room assignments and suite occupancies. -Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest arrival. -Manage the Guest Relations Desk in the hotel lobby. -Maximize sales revenue through up-selling and marketing programs manage, effectively and efficiently, Guest requests, inquiries, and complaints. Show less

-Assist in organizing and conducting wedding ceremonies and entertainment events.-Can complete all front office related tasks & administrative duties including, but not limited to pre-bookings, closing daily shifts, printing arrival letters, preparing guests birthdays/anniversary surprises, action trace report, compiling daily revenue and completing daily checklists.-Check all arrival Registration details has been obtained in line with the guidelines.-Ensure that all departure… Show more -Assist in organizing and conducting wedding ceremonies and entertainment events.-Can complete all front office related tasks & administrative duties including, but not limited to pre-bookings, closing daily shifts, printing arrival letters, preparing guests birthdays/anniversary surprises, action trace report, compiling daily revenue and completing daily checklists.-Check all arrival Registration details has been obtained in line with the guidelines.-Ensure that all departure payments obtained and cleared in a timely manner.-Ensure that all foreign exchanges & cash paid outs are completed in the line with guidelines.-To establish excellent rapport with guests, maintaining high level of guest relationship and satisfaction. Meeting all guests and doing at least two quality checks per stay is a minimum requirement. -Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the resort in all facilities & services.-Manages amenities requests and ensures they are communicated to relevant departments.-Ensures the accuracy of the customer bills, and takes appropriate actions if needed.-Keeps records in the system, ensures that profiles and remarks are updated.-Handle any guest complaints, taking ownership to ensure complete resolution of any shortcomings – involving managers where necessary or when requested by the guest.-Report to guest service manager any guest complaints in a timely manner and ensure proper recording and tracking of issues is maintained.-To handle all HHonors guests according to relevant policies, and ensure they get the appropriate recognition and benefits, and communicate with relevant departments.-Is fully aware of all facilities in the guest room including key card and lighting operations and can give detailed information about said facilities. Show less

- Oversee and direct the day-to-day operation of Villa Host and Guest Relations department. Welcome guests on the jetty.- Be the first/main point of contact.- Responsible for personalizing the service for the Villas or Resident guest upon arrival till Departure.- To check the room is ready, F & B amenities and welcome letters are placed prior to guest arrival.- Responsible to give resorts show around of the resorts.- Responsible to make private check in and check out the… Show more - Oversee and direct the day-to-day operation of Villa Host and Guest Relations department. Welcome guests on the jetty.- Be the first/main point of contact.- Responsible for personalizing the service for the Villas or Resident guest upon arrival till Departure.- To check the room is ready, F & B amenities and welcome letters are placed prior to guest arrival.- Responsible to give resorts show around of the resorts.- Responsible to make private check in and check out the villa for resident guest.- Actively recommend activities, experiences and excursions to the guest.- Responsible for personal services such as transportation arrangement, Ticket booking, laundry, Packing and unpacking the luggage, Etc.- Responsible for maintaining service standard in accordance with established policies and procedure.- Acquire knowledge of the food & beverage menu of all outlet in the resort in order to assist and provide advice to guests.- Responsible for ensuring that the guest receives the highest possible feel of service and to maintain overall satisfaction on a consistent basis.- Responsible for maintaining hygiene and cleanliness standards in the assigned Villas or Resident & upkeep of all service equipments.- To be aware of all F&B products on offer at the lounge and in all outlets.- To assist the guests with all queries.- Attends inter-departmental meetings and training sessions.- Performs flexibility if working long hours when required.- Shows initiative, suggests new services and anticipates guest needs and discuss with the Villa Host Manager.- Shares knowledges and skills with other colleagues.- To always sort out in-house guest complaints and communicate it to Villa Host Manager. - Collect guest preferences in order to ‘tailor-made’ their stay. Show less

*Give a good first impression to an arrival guest.*Handling the Guest check-in/check-out as well as promoting quality customer service.*Handling Guest Complains*Meet and anticipate the needs of the guest in an efficient and professional manner.*Make the guest aware of extra services the Front Desk can offer.*Be ready to revise the guest bill before leaving and make sure that everything charged and posted properly and in a right way. *Call the… Show more *Give a good first impression to an arrival guest.*Handling the Guest check-in/check-out as well as promoting quality customer service.*Handling Guest Complains*Meet and anticipate the needs of the guest in an efficient and professional manner.*Make the guest aware of extra services the Front Desk can offer.*Be ready to revise the guest bill before leaving and make sure that everything charged and posted properly and in a right way. *Call the room service to make sure that the mini bar’s bill is ok to avoid any non charged foods or beverages.*Familiar with Front Desk (Reception/Cashiering/Concierge) procedures, conducts training of new staff when necessary.*Prepare Front Office Statistical reports as required by Front Office Manager during night duty *Checking the discrepancy report*Controlling credit limit exceed report for the in-house guests.*Checking all arrivals and departures of the day.*Checking the transportation report.Feeding the guest request as per as our standard.Preparing registration cards and keys for the arrivals.*Replacing the night manager on his days off and annual leave. Show less

To respond to guest requests per telephone and to answer incoming phone calls as per company standards toconstantly exceed guest expectations by offering added services and assistance to keep an accurate track of allphone calls and take personal ownership for follow up on all requests or enquiries .DutiesEnsure the company standards for uniform appearance and grooming are implemented and adhered to thedepartment.Maintain complete know ledge of and compliance with… Show more To respond to guest requests per telephone and to answer incoming phone calls as per company standards toconstantly exceed guest expectations by offering added services and assistance to keep an accurate track of allphone calls and take personal ownership for follow up on all requests or enquiries .DutiesEnsure the company standards for uniform appearance and grooming are implemented and adhered to thedepartment.Maintain complete know ledge of and compliance with all corporate and divisional policies and procedures.Answer incoming phone calls in a pleasant manner, within three rings.Ensure training process is completed for team members under direct supervision.Support the quality, training and development initiatives of HR or other departments.Follow /enforce company and create departmental policies, procedures and standards.To administrate the department in an efficient manner and accordance to company policies.Assist with team staffing, scheduling and overtime.Responsible for performing training the new employee.To keep and maintain accurate records of all activities in the department and have them readily available whenrequired.Preparing the VIP Arrivals Fact sheets upon arrival.Handling wake up calls. Show less

Receive and divert the incoming and outgoing calls,also provide an efficient telephone service to in-house guests,outsiders and hotel management departments,process guest telephone charge,restrict guest telephones,help guest make international calls,process wake up calls,print the departure list for the next day,renew the clipboard,and give the checks&lists to the night auditor,Filling:the checks-yesterday arrivals R CS - Birthday&V.I.P. orders - sick meals order - doctor's bills - Record… Show more Receive and divert the incoming and outgoing calls,also provide an efficient telephone service to in-house guests,outsiders and hotel management departments,process guest telephone charge,restrict guest telephones,help guest make international calls,process wake up calls,print the departure list for the next day,renew the clipboard,and give the checks&lists to the night auditor,Filling:the checks-yesterday arrivals R CS - Birthday&V.I.P. orders - sick meals order - doctor's bills - Record today's arrival in the police book and record any comment in the log book. Show less