Mahmoud Kamel Email & Phone Number

Egypt

Egypt

New Cairo, Cairo, Egypt

Giza Governorate, Egypt

• Provide a perfect service and ensuring that we meet customers’ expectations. • Have a high level of product knowledge in our stores & facilities. • Handle general inquiries at the desks.• Handle Guest complaints in accordance of the department policies and procedures. • Answer and handle telephone calls• Keep records of customer's requests and complaints & handle it.• Providing information about running promotions. • Work with team leaders to ensure in mall… Show more • Provide a perfect service and ensuring that we meet customers’ expectations. • Have a high level of product knowledge in our stores & facilities. • Handle general inquiries at the desks.• Handle Guest complaints in accordance of the department policies and procedures. • Answer and handle telephone calls• Keep records of customer's requests and complaints & handle it.• Providing information about running promotions. • Work with team leaders to ensure in mall directions are up to date. • Assist to provide the services like gift cards, wheelchairs, power banks, gift vouchers, Lost and Found, lost children, etc. Show less

1 - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2 - Recommend potential products or services to management by collecting customer information and analyzing customer needs .3 - Prepare product or service reports by collecting and analyzing customer information .4 - Manage large… Show more 1 - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2 - Recommend potential products or services to management by collecting customer information and analyzing customer needs .3 - Prepare product or service reports by collecting and analyzing customer information .4 - Manage large amounts of incoming calls .5 - Identify and assess customers’ needs to achieve satisfaction .6 - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.7 - Keep records of customer interactions, process customer accounts and file documents .8 - Resolve customer complaints via phone, email, mail or social media . Show less

Egypt