Results-oriented Operations professional with 6+ years of experience in the e-commerce and logistics industry. Proven track record in significantly improving delivery success rates, resolving customer and courier complaints, and enhancing overall operational efficiency. Skilled in team leadership, data analysis, problem-solving, communication, and stakeholder management. Proficient in Microsoft Excel, PowerPoint, Word, and Power BI. Seeking an Operations position at Mrsool to leverage my expertise and contribute to the company's growth and success.