Technical Support Engineer Ii | Powerscale
Current- Troubleshot Isilon | PowerScale Scale-out NAS globally, with a key focus on EMEA customers, focusing on Network connectivity and SMB protocol-related issues (Active Directory, Windows).
- Led daily customer calls for case discussion and troubleshooting.
- Managing Code Red Escalations, creating and executing action plans for Data Unavailable/Hot Accounts.
- Collaborating with Account and Escalation Managers during customer escalations.
- Contributing to high-escalation cases involving sales, system engineers, and professional services teams.