Mahmoud Khater Email & Phone Number

Cairo, Egypt

• Troubleshot Isilon | PowerScale Scale-out NAS globally, with a key focus on EMEA customers, focusing on Network connectivity and SMB protocol-related issues (Active Directory, Windows).
• Led daily customer calls for case discussion and troubleshooting.
• Managing Code Red Escalations, creating and executing action plans for Data Unavailable/Hot Accounts.
• Collaborating with Account and Escalation Managers during customer escalations.
• Contributing to high-escalation cases involving sales, system engineers, and professional services teams.

Cairo, Egypt

• Drove Egypt’s CoE innovation initiatives and projects as a Project Manager within the Innovation and Dell for Entrepreneurs strategic program.
• Launched a monthly TechPulse Talk series, delving into emerging technologies for CoE members.
• Designed and led a 9-month Innovation Competition for Dell Technologies Egypt COE members, fostering a culture of innovation.
• Engaged key stakeholders seamlessly like mentors, judges, SPOCs, and innovation leaders.
• Executed impactful kickoff and closing events within budget.
• Ensured successful planning, launch, monitoring, and delivery of all associate deliverables.

Cairo, Egypt

• Supporting connectivity services provided for Digital Transformation accounts.
• Supporting MPLS VPN Issues of Enterprise Customers.
• Troubleshooting and configuring MPLS L2&L3 VPN on Cisco & Juniper Routers.
• Monitor & Troubleshoot failures of network nodes (Routers, Switches, MSANs and DSLAMs Cabins)
• Troubleshooting PE-CE routing protocols ( BGP, OSPF, Static)
• Hands on experience with routers of (Cisco, Juniper)

Cairo, Egypt

• Contributed to the validation and development of the company's business model and main product.
• Guided UI/UX design adjustments using Hotjar insights into consumer behavior.
• Optimized the customer’s eCommerce journey by analyzing the conversion funnel with Google Analytics.

Cairo Governorate, Egypt

• Analyzed business requirements for modifications and new features in each release of valU personal finance app.
• Conducted thorough testing of vendor or in-house-developed applications (Mobile app and backend system) before server deployment.
• Ensured product quality by actively following up with vendors after User Acceptance Testing (UAT).
• Provided user training on third-party applications and new releases for new hires and team members.

Cairo Governorate, Egypt

IT Department

Cairo Governorate, Egypt

Enterprise Network Support