Supervisor, Quality Of Service & Customer Experience Management
Current- End to end network quality analysis for voice circuit switching network.
- End to end network quality analysis for data packet switching network.
- Daily health check for both 2G & 3G core network KPIs.
- Evaluate CS core network major actions, changes, trails and new features to ensure the best customer experience and network performance.
- Network troubleshooting based on deep knowledge of mobile signaling protocols (Aint, IuCS, IuPS, ISUP, BICC, MAP,..etc).
- Work closely with core/access teams to investigate in voice service customer complaints till solving them and identifying the root cause using probing tools.