• Responsible for troubleshooting, handling installation, administration and Routine Maintenance jobs related with Email Exchange server, Mail marshal policies, Focus Application Server and Blackberry Server. • Identifying, diagnosing, and resolving network problems. • Configuring Cisco Routers and Switches. • Providing daily operational support and system administration for core network infrastructure. • Technical support for people using the network, Day to day admin and monitoring of network use • Responsible for managing backups and tape rotation, Diagnose and resolve technical issues • Setting up and configuring new core servers /Installing authorized software to core servers. • Steer consistent efforts towards providing remote support to users with clarifications on IT matters and resolving queries and problems.• Liaise with IT support teams to resolve issues and complaints in line with agreed service levels and in a timely manner.• Deliver expertise in assisting in the remote support of workstations, printers, IT equipment and systems and client software.• Efficiently perform system testing, and provide technical support and upgrades to meet the requirements of the business.• Study existing systems and processes and conduct gap analysis to recommend befitting solutions within available budgetary resources.• Generate methods for tracking bugs, relating to validation, and improving regression suite.• Deploy techniques for monitoring and managing equipment installation, troubleshooting, backend support & maintenance, Network security and management by VPN and Proxy Servers.• Diligently troubleshoot and resolve complex issues and problems.

During my Internship i was responsible for installation, configuration, testing, end user handover and after sale services for the following systems and products: Enterprise Storage Solutions -Firewall Security -Voice PBX Solutions -System Integration CCTV