Key responsibilities:1. Operations Management & Problem Resolution: Efficiently handled and resolved operational issues, including delayed and cancelled pick-ups, through email correspondence and direct communication with shippers and ground couriers.2. Shipment Tracking & Data Entry: Accurately tracked shipments, monitored delivery progress, and updated shipment status in the system. Also I conducted daily data entry tasks, such as inputting AWB dates and other relevant information.3. Warehouse Management & Logistics: Overseen warehouse operations, including loading and unloading shipments, ensuring timely departures and arrivals. Also I maintained inventory accuracy by verifying the receipt and storage of all undelivered shipments.4. Team Collaboration & Communication: Collaborated effectively with team members to address daily operational challenges and coordinate workload. Also I provided regular updates on warehouse activities and shipment status..5. Quality Assurance & Customer Service: Ensured adherence to operational standards and procedures to maintain high-quality service delivery. Also I proactively identified and resolved customer concerns, prioritizing timely and accurate solutions.6. Problem-Solving & Analytical Skills: Demonstrated strong problem-solving abilities by analyzing operational issues and implementing effective solutions.