• Server Configuration & Management: Configure new Lenovo servers with Windows Server and set up Hyper-V for virtual machines. Use Lenovo XClarity Administrator for hardware management, including provisioning, monitoring, and firmware updates. Utilize Virtual Machine Manager (VMM) for efficient resource allocation and performance management of virtual machines. Develop PowerShell scripts to automate routine configurations, enhancing efficiency and reducing human error.• Service Continuity & Support: Maintain service continuity by adhering to agreed criteria, administering user access and permissions within Lenovo XClarity Administrator. Coordinate with vendors for technical support and troubleshooting to resolve hardware and software issues promptly, leveraging advanced understanding of IT server, storage, virtualization, backup, and replication technologies.• On-Site Implementation & Remote Support: Supervise on-site implementation of servers, ensuring accurate and efficient installations. Install physical servers in customer remote branches, complete initial configurations, and implement Hyper-V clusters. Manage servers through Lenovo XClarity, leveraging its comprehensive suite for hardware management.• Communication & Collaboration: Maintain excellent communication and interpersonal skills, working effectively with team members and customers. Provide clear and concise updates on project status and technical issues.

• Service Monitoring & Continuity Management: Vigilantly oversaw services and infrastructure, ensuring availability and planning for continuity during disruptions.• Incident & Problem Management: Provided first-level support, swiftly diagnosing and resolving incidents to minimize business impact, and managed Major Incident procedures.• Asset & Service Level Management: Managed company assets for optimal utilization and monitored service levels to meet agreed-upon targets.• Communication, Reporting & Auditing: Collaborated with field engineers and vendors for timely incident resolution, generated custom ticketing reports, and conducted regular audits to ensure compliance and identify improvements.• Customer Relationship & Service Demand Management: Established positive customer relationships, accurately identified needs, managed service demand, and ensured alignment with business requirements.• Administrative Responsibilities: Developed and implemented operational policies, managed partner and vendor relationships, and ensured compliance with regulations.

• Monitoring: Conduct vigilant surveillance of alarms for the Ericsson IPBB network, FWs, Cloud, PS Core, and DPI within Etisalat Misr managed service.• Troubleshooting: Execute first-level troubleshooting with a KPI of resolving the faults received on the network nodes.• Ticket Management: Classify alarms accurately and administer trouble tickets for any detected problem, ensuring that all issues are addressed and resolved within the stipulated Service Level Agreement (SLA) period.• Escalation: Escalate alarms to the designated team as required and communicate notifications about significant outages to keep management informed.

• Monitoring: Conduct vigilant surveillance of alarms for Ericsson Radio Access Network (2G, 3G, and 4G) within Etisalat Misr managed service.• Troubleshooting: Execute first-level troubleshooting via command handling tools.• Escalation: Classify alarms accurately, and guide Field Maintenance resources to be properly equipped in the field to resolve the case.

• System Management: Responsible for the installation and upgrade of both hardware and software systems, ensuring optimal performance and up-to-date technology.• Technical Support: Provide comprehensive technical support for hardware issues, including the troubleshooting of printer-related problems.• Connectivity and Configuration: Address connectivity issues between users and servers and configure operating systems using remote desktop connections for immediate and effective support.

• Technical Consultation: Provide solutions for Passive Networks.• Cost Estimation and Quotation Preparation: Estimate costs and prepare quotations for MMC brand products.• Design Analysis and Solution Formulation: Review design, formulate solutions, and coordinate with supervisors.• Team Leadership and Implementation: Lead technicians to implement and install the passive network infrastructure.• Site Management and Quality Assurance: Oversee site activities for safety, quality, and timely completion. Develop test procedures and report to management.