• Provided husbandry to many different species of companion animals (dogs, cats, birds, fish, reptiles, small animals , wild animals).• Prepared meals , feed and check waters . • checked pet waters and clean cages threw out the day.• Cleaned & sanitized kennels, litter boxes, playrooms, toys, food & water bowls, and bedding.• Provided treatment to sick or injured animals, or contact veterinarians to secure treatment. • Management for many kennels, and control breeding.• Shipping and transport pets worldwide by car and air.• Managed all shipping processes related to the planning.• Prepare animals before shipping and follow all documents for shipping with veterinary and customs in cargo terminals.• follow online orders on websites and social media.• Restrain and comfort animals while undergoing examination or treatment• Talked to different clients regarding service needs.

•Provided optimal administrative support and conducted yearly reviews.• Made copies, faxed documents, and provided optimal administrative supportto employees.• Performed a variety of administrative duties, including answering phones,taking and delivering messages, writing memos, making copies, faxingdocuments, and greeting visitors, arrange meetings.• Worked closely with Unit Manager to ensure timely completion ofadministrative tasks.• Performed general administrative tasks and ran an organized program.

• Pet Care Performed , including feeding, cleaning, administration of medications.• Develop customer service skills by educating customers about animals and products.• Resolves all customer issues and partners with Store Manager or Contact Center, as needed.• Manage a team of employees training, tasks, supervision and coaching.• Major portion of position required informing customers of the care that is required in caring for the pet they are purchasing.• Resolve problems that arise, such as customer complaints and supply shortages.• Stocked and replenished merchandise according to store merchandising layouts• Cared for animals on the sales floor, as well as animals in the new arrival and sick rooms.• Giving vaccines and microchips.• Performed blood draws , collected urine and stool samples.• Assists a veterinarian in performing surgeries and providing medications to kennel animals; assists in animal health care during the recovery/treatment process; performs sample collections and diagnostic tests.• Maintained the quality care of all temporary pets in store.• Verified correct cash balances when opening or closing cash wraps.• Be able to administer medications properly, in correct quantities.

• Settled any customer disputes in a professional and pleasant manner.• Identified and maximized sales opportunities, and increased customerretention rates.• Worked to achieve high customer satisfaction rates by providing optimalcustomer service.• Receive and process payments from customers.