• Inbound technical support representative for Samsung® UK Notebook and IT team.• Provided customers with technical support and customer services over the phone.• Raised repair service requests for faulty units, follow-up with repair requests.• Provided E-mail support for technical and procedural work-flow inquiries.

Diagnosing and solving 1st line Technical Complaints Facing Customers Related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.Follow up with second line of support to make sure that all escalated Customer Complaints will be solved in the appropriate time.Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level… Show more Diagnosing and solving 1st line Technical Complaints Facing Customers Related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.Follow up with second line of support to make sure that all escalated Customer Complaints will be solved in the appropriate time.Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level tickets.Effectively handling and being accountable for all types of Billing Issues and Use internal escalation process in case of Customer Billing Dispute.Respond to customer general inquiries and provides information about a full range of products and services and supporting promotional campaigns. Show less

Completed A Set of 5 IT Courses, -CCNA-Vmaware ICM-MCSA-EMC-ISM-ITIL

1-Perform Hardware and Software Installations.2-LAN Administration and Troubleshooting.3-Perform Weekly Backup Operations.4-Maintenance Of Large Format Banner Printers.5-Installation of Security Access Control and Time Attendance Management System.