Mahmoud Abd El Fattah

Mahmoud Abd El Fattah Email and Phone Number

System Engineer
Mahmoud Abd El Fattah's Location
Egypt, Egypt
About Mahmoud Abd El Fattah

Seeking a Challenging Position as a Technical support Engineer to utilize my experience, knowledge, skills and abilities in Information Technology with strengths in Networking, Storage, Virtualization and Cloud Computing Technologies, in which I can build upon and enhance my Skills to achieve Excellence in this sector.

Mahmoud Abd El Fattah's Current Company Details

System Engineer
Mahmoud Abd El Fattah Work Experience Details
  • Jexet Technologies - I.T. Managed Service Provider For Small To Medium Sized Businesses In Chicago.
    Network Engineer
    Jexet Technologies - I.T. Managed Service Provider For Small To Medium Sized Businesses In Chicago. 2014 - Dec 2016
  • Teleperformance Egypt
    It Technical Support Advisor
    Teleperformance Egypt Jan 2014 - May 2015
    Egypt
    • Inbound technical support representative for Samsung® UK Notebook and IT team.• Provided customers with technical support and customer services over the phone.• Raised repair service requests for faulty units, follow-up with repair requests.• Provided E-mail support for technical and procedural work-flow inquiries.
  • Upwork
    Technical Support Advisor
    Upwork Nov 2013 - Dec 2014
    Nasr City
    Diagnosing and solving 1st line Technical Complaints Facing Customers Related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.Follow up with second line of support to make sure that all escalated Customer Complaints will be solved in the appropriate time.Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level… Show more Diagnosing and solving 1st line Technical Complaints Facing Customers Related to (IPTV, ADSL, Landline & Web services) using effective troubleshooting and fault analysis skills and escalating accordingly.Follow up with second line of support to make sure that all escalated Customer Complaints will be solved in the appropriate time.Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field Technicians to who tickets were assigned for important level tickets.Effectively handling and being accountable for all types of Billing Issues and Use internal escalation process in case of Customer Billing Dispute.Respond to customer general inquiries and provides information about a full range of products and services and supporting promotional campaigns. Show less
  • Information Technology Institute (Iti)
    Trainee
    Information Technology Institute (Iti) Oct 2012 - Mar 2013
    Smart Village
    Completed A Set of 5 IT Courses, -CCNA-Vmaware ICM-MCSA-EMC-ISM-ITIL
  • Egyptian Armed Forces
    It Admin
    Egyptian Armed Forces Apr 2011 - Oct 2012
    2Nd Field Army
    1-Perform Hardware and Software Installations.2-LAN Administration and Troubleshooting.3-Perform Weekly Backup Operations.4-Maintenance Of Large Format Banner Printers.5-Installation of Security Access Control and Time Attendance Management System.

Mahmoud Abd El Fattah Skills

Soft Skills English Team Management Training It Service Management Troubleshooting Teamwork Entrepreneurship Time Management Erp Cloud Computing Databases Rfid Business Planning Business Intelligence Business Analysis X86 Virtualization San Nas Innovation Creative Problem Solving Security Big Data Data Network Ccna Rfid+ Linux Network Security Red Hat Linux Operating Systems Virtualization System Administration Storage Area Networks Linux System Administration Vsphere Vmware Esx Html Technical Support Networking

Mahmoud Abd El Fattah Education Details

Frequently Asked Questions about Mahmoud Abd El Fattah

What is Mahmoud Abd El Fattah's role at the current company?

Mahmoud Abd El Fattah's current role is System Engineer.

What schools did Mahmoud Abd El Fattah attend?

Mahmoud Abd El Fattah attended Coursera, Higher Technological Institute, Iti.

What are some of Mahmoud Abd El Fattah's interests?

Mahmoud Abd El Fattah has interest in Management Of Technology, Nfc, Datacenter, Entrepreneurship, It Service Management, Big Data, Operation Research, Smm, Cloud Computing, Internet Of Things.

What skills is Mahmoud Abd El Fattah known for?

Mahmoud Abd El Fattah has skills like Soft Skills, English, Team Management, Training, It Service Management, Troubleshooting, Teamwork, Entrepreneurship, Time Management, Erp, Cloud Computing, Databases.

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