Mahmoud Elfrrash Email & Phone Number

Saudi Arabia

IT Support and ERP Systems Administrator with over 10 years of experience providing technical support and managing ERP solutions. Skilled in troubleshooting hardware, software, and network issues across various platforms. Able to work with all levels of an organization to develop solutions to complex business challenges. Areas of expertise include:•Installing, configuring, and upgrading ERP systems and related software solutions.•Performing data migrations, integrations, and conversions between systems.•Diagnosing and resolving technical issues with PCs, laptops, mobile devices, POS systems, and other technologies.•Managing IT support tickets and providing prompt resolutions and workarounds.•Delivering outstanding service and support to optimize system performance and end-user experience.•Monitoring system health and security; performing routine maintenance and updates.•Documenting procedures, training new users, and streamlining business processes.

Technical Support Specialist with over 10 years of experience troubleshooting and resolving hardware, software, and networking issues. Proficient in diagnosing and fixing technical problems across various operating systems and platforms. Skilled in explaining complex technical concepts to users with limited technical knowledge. Areas of expertise include:•Troubleshooting desktop, laptop, smartphone, and tablet issues.•Diagnosing and resolving software, connectivity, and application problems.•Providing technical support for company systems, networks, and security solutions.•Escalating more complex issues to network specialists and engineers when required.•Delivering outstanding customer service and support to both internal and external clients.• Using remote desktop software, ticket tracking systems, and operating system utilities.

الرياض السعودية

As a skilled Trainer and Technical Support professional, I bring a wealth of experience to my work in the technology industry. With 3 years of experience providing technical support and training to clients and employees, I am committed to delivering excellent customer service and technical expertise.In my previous roles, I have demonstrated expertise in troubleshooting technical issues, installing and configuring hardware and software systems, and managing inventory and assets. I possess strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite, as well as experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN. Additionally, I have experience with audio and video conferencing systems, such as Zoom and Skype for Business.As a Trainer, I have developed and delivered training programs for clients and employees, ranging from basic computer skills to advanced technical training. I have a talent for breaking down complex technical concepts into easy-to-understand language, empowering learners to confidently master new skills. Areas of expertise include:•Technical support and troubleshooting.•Hardware and software installation, configuration, and maintenance.•Network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.•Audio and video conferencing systems (Zoom, Skype for Business).•Microsoft Windows operating systems and Microsoft Office Suite.•Training program development and delivery.