- In Maarcare we are digitizing the pharmaceutical business in Egypt by Pharmacist Place marketplace and providing SaaS solutions as a complete Odoo ERP solution for Pharmacies.- Act as a central point of contact with development team, Escalate risks and issues.. Prepare project’s documentation (business requirements, solution implementation, interfaces).- Manage and engage Odoo SaaS customer service support team, Manage and implement marketplace seller profiles.- Engages with stakeholders to understand needs, priorities, and to capture requirements for operational needs.- Communicates project and team status outside the team to stakeholders according to prioritized business goals and information needs.- Communicates internally and externally to maintain and improve transparency with stakeholders.- Standardize and document end users processes.- Functionality testing of ERP / mobile apps to verify that the system is built as per the requirements.- Design, implement and coordinate systems, policies and create static user interfaces for mobiles apps & website landing pages.

- Review and revise for new feature deployments and issues & bugs done by development team in India.- Support end user requests for new saved searches, reports, KPIs and ERP dashboards.- Monitor staff and process performance, provide internal on-going support training for all staff roles.- Conducting online and onsite workshops to engage staff on ERP functions (two headquarters & Six Stores UAE & EGY).- Amazon AWS EC2 Servers basics administration (Snapshots, AMI, Hard drives volumes).

- Responsible for managing all eCommerce website and ERP projects/tasks from the conceptual stages through planning, design & Html, IT development, content upload.- Manage and monitor all operational tasks for order fulfillment with internal and external teams to ensure it is done in a timely manner to assure Laser Gallery is providing consumers’ best digital experience.- Coordinate with development teams for new feature deployments and issues & bugs.- Manage, Co-operate on implementing and customizing Odoo ERP apps.- Prepare project’s documentation (business requirements analysis, solution implementation, interfaces, reports).- Responsibility for project delivery and execution, translate business needs into technology solutions, Assign tasks to project resources.- Cooperate in building company online presence through e-commerce website, different social media channels.- Cooperate with team managers in building online sales team and customer care & Handle customer complaints and requests with moderation team. - Coordinate with third-party platforms (marketplaces) for listing and order fulfillment.

- Responsible for managing, coordinating, and administering all web projects/tasks from the conceptual stages through planning, design & Html, IT development, content upload.- Managing Resources, Tasks and schedules.- Managing day-to-day activities required to maintain each project’s objectives, specifications and delivery timelines.- Manage and lead team for building E-commerce website, Social media presence.

Jumia was launched in Egypt in August 2012 with a very clear goal: to become the biggest, most professional and most customer - centric online shopping mall in Egypt.joined Jumia before launching online and have pretty experience and understanding the start up of an online shopping website.Team manager and responsible for online/offline graphic creation, Online marketing coordination (email marketing, SEM, Google Adwords).

Islamic Design House is a British company and a leaded fashion branded online multinational store opens in United Kingdom as a head quarter.I was responsible for all graphics that used for web and printing for all franchisers located in Egypt, UK, Jordan, USA.