Supporting the complete range of cabling, software and staff training functions for diverse, growth-oriented client facilities. Firmly established reputation as a consulting firm that delivers real value in the form of increased high quality/low maintenance IT solutions with the intuition to foresee both growth and flexibility.• TECHNICAL PROFICIENCY: Relied upon to execute and configure internet mail servers with web access, primary/backup domain controllers, and primary/secondary DNS. Collaborated with security vendors, suppliers, service providers and external resources; analysed, recommended, installed and maintained software security applications. Provided service support in diagnosed, resolved and repaired server related hardware and software malfunctions as well as ensured interacted with team members via Smart Sheets.• NETWORK SECURITY: Vigilantly exerted protective Disaster Planning & Recovery measures. Structured virus and spam-filtering firewalls to stave off large-scale pharming and phishing attacks.• NEEDS ANALYSIS: Quickly determined client needs and executed total productivity-gaining technology solutions. Master of customizing client-specific, proprietary needs.

Stepped up to the challenge of assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems. Monitored network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance. Installed, configured, tested, maintained and administrated new and upgraded Servers and workstations.• CLIENT RELATIONS: Provided network programming in support of specific business requirements helping to enhance and modify to networks.• TEAM LEAD: Point of reference for three desktop support technicians with end users in two locations. Executed advanced troubleshooting, diagnostics, testing and documenting of laptops and hardware compatibles.

Expanded customer base and revenue by strategically positioning the features and benefits of the various it based solutions to the health care industry. Performed software application maintenance on assigned mission systems running a variety of operating systems to including Windows, and VMS. Participated in Installation of Electronics, Electrical Parts, Software, communication equipment, cables, network infrastructure and accessories. Executed routine and preventative maintenance like general computer tasks, software installation and evaluation.• TECHNICAL PROFICIENCY: Installed and Configured Cisco routers and switches. Supported and troubleshoot network problems and emergencies. Assisted the Information Technology team to accomplish Database Backup, update, and maintenance as well as the Annual network inventory, and data entry.• SALES: Accountable for driving new sales and total account management activities of hardware and software applications.• ASSESSMENT, CONFIGURATION, INSTALLATION & MAINTENANCE: Provided complex site assessments and drawing mark-ups to prepare complete systems quotes for configuring and installing routers, switches and wireless controllers as well as managing all switches, routers, firewalls and CCTV equipment.• CUSTOMER EXPERIENCE IMPROVEMENTS: Increased customer satisfaction through consistent customer contacts and continual long-term relationships via phone, email and the interoffice chat service.• STAFF TRAINING: Complete all required training materials and organized training sessions for 12 new employees.