I.O. Electronics have the license of Apple Authorised Reseller and Service Provider in Egypt. iSHOP is part of I.O. Electronics and is our retail front. Our unique business model in Egypt offers our customers the option to purchase on-line, face-to-face with our experienced sales staff at our five Apple authorized showrooms in Cairo or over the phone. It also offers after sales service and support at our two authorized Apple service centers.Our B2B arm supply off the shelf or customized, cost-effective IT solutions comprising hardware, software, licenses, accessories, service, training and consulting. I.O. Electronics also distribute several brands to the retail channel mainly third party Apple accessories.In December 2019 the company was sold to El Safy Group.

Osman Group (OG) is a group of companies mainly operating in the construction industry field. Other activities include real estate, manufacturing, trading, agriculture, IT and logistical activities. In 2020 OG made a turnover of 1.5 Billion EGP with over 4000 in its workforce.Key responsibilitiesP&L responsibility for different companies within the group.Active participant in the budget and strategic plan process.Employee development and oversight.Oversee the implementation of new technologies into the workplace.Innovative approaches to solving business problems and automating reports.

Responsible for defining and executing the Photo, Audio and Video Channel programs strategy leveraging Apple EMEA’s programs. Communicating the strategy to both internal and external stakeholders and for developing and executing and measuring regional Channel Programs for the Photo, Audio and Video segments in close cooperation with the EMEA Pro Business Development Team, the local Pro Business Development resources and the Channel Program team.

Managing the IBS Team as account handlers for internal departments. Accountable through the IBS Team for ERP/CRM/MIS systems support. Starting up regional shared service center (Implementing and supporting ERP, CRM systems in Siemens affiliates around the region. Accountable for applications SLA support. Managing IT Projects Portfolio. Identifying and managing process reengineering projects. Systems Architecture and Suppliers Management.Key Contributions: P2P Data Assurance Project; compliance within Siemens to strengthen the company’s Internal Control System. Various IT tools are implemented to create financial transparency within the company and implement efficient controls over the complete purchase-to-pay process throughout Siemens. The aim is to ensure compliance with the highest accounting standards. It’s a combination of five projects.

Responsible for technical support operations in high-volume, 24x7 environment, including supervision of 3 member technical support team and coordination of technical issues involving network, software, hardware, and operating systems (Windows 2003 Server, Windows 9x, and Apple Macintosh). Oversee network connectivity, implementation, integration, and troubleshooting for servers, routers, remote access, storage devices, printers, and scanners. Key Contributions: Architected and manage internal, 200+ node network, successfully integrating eight Windows 2003 servers (connecting Windows XP clients, POS, retail scales, barcode scanners, printers, and terminals with remote access)

Administer MS Exchange e-mail system and Internet Information Server to meet all management, employee, and customer needs for corporate Web site and Intranet. Delivered internal design, implementation, cost analysis, and negotiation of current TCP/IP-based network and securely connecting corporate headquarters to the Internet. Created an IT corporate manual concerned with disaster recovery planning, email / internet policies, procedures and forms.

Wholly responsible for the effective day to day management of Osman Group IT systems & infrastructure. Developed, implemented and maintained best practice disciplines and procedures and effectively managed IT related third party sub-contractors, agreements, contracts and licenses. Developed and managed the IT systems integration, rationalization and different projects. Founder of www.edawry.com (Egyptian soccer web portal).