Analyze and identify training needs, by collecting information from Appraisals, through meeting with employees/focus groups, or consultation with managers.Developing appropriate Training & Development plan/ calendar in support of the employees' needs and the bank's objectives.Ensuring that training costs is not exceeding training budget, and prepare budget reports.Prepare and maintain training reports (internal & external) , including training evaluation analysis, monthly or quarterly reports.Attend Training activities to ensure that statutory training requirements are met, report program status, and evaluate trainer's performance•Negotiate contracts with providers, including desired training outcomes, fees and expenses.Take initiative to keep-up-to-date with new practicesEnsure that all the training logistics are met.Other duties as assigned related to OJT, Summer Training Program and implementation of Subsidized Education policy and training attendance policy.Provide prompt and high quality service meeting deadlines.Provide the summer interns with all necessary information about the Bank history, dress code, policies & the department they will be trained in.

Assessment. Plan, design, implement the assessment for the  banks'​ candidates using different assessment tools such as (SHL: OPQ, Role Play, Group Discussion - CBI - Aptitude Tests - English Placement Tests).Meetings and Events. Presenting EBI in business related meetings, seminars, events and business trips inside and outside Egypt.Training Material. Developing and updating training material to ensure that the trainees will have the latest training techniques.Training Plan. Participating in setting EBI training plan and budgeting based on marketing researches and customers'​ needs.Pre-Training. Coordinates pre-training activities to ensure correct attendance and course materials and handouts as well as the readiness of the venue of the training. During-Training. Coordinates/organizes during training activities to provide support to participants and trainer's needs as well as ensure the completion of EBI's administration requirements. Post-Training. Coordinates post-training activities to identify participants' feedback for further evaluation as well as to ensure all training program related information is recorded in EBI training information system. And ensure that financial commitments are met. Training Cost. Maintains a record of detailed cost of a training program for superior approval and input into EBI management information system

Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.Manage product/service mix, pricing and margins according to agreed aims.Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up customer's enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information.Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.Attend and present at external customer meetings and internal meetings with other Bank functions necessary to perform duties and aid business development. Attend training to develop relevant knowledge, techniques and skills

Existing customers inquires and complains.Accounts , credit cards and loans inquires, including VIP calls.Cards activation, blocking and replacements.Handling all kind of complains related to accounts and credit cards. Perspective customers calls including campaign calls.Explaining bank facilities and products taking into consideration average talk time. cover any inquiry about any released camping in the media.cross sale  new products for existing customer.Risk Management.Review and analyze suspected transactions based on the history of the transactions and behavior of the card holder.Take the necessary action based on my analyzing by calling the customer and confirming this transaction or blocking of the card in case of  confirming it is a fraud transaction.  Daily check of  cards states change ( Blocking of  debit card & credit cards ) for system errors to insure that the card are blocked.reassigned the service requests which was made by the junior agents to the concern departments.  MerchantsHandling troubleshooting of POS machines and inquiries of  merchants.Processing incoming and outgoing refer to issuer transactions.Processing and approving all manual authorization transactions through telex , fax or phone.   Team supportpreparing monthly team performance and attendance report. supporting team members for any products and system inquiries.review and adjust if needed the service requests and assign it to the related department