• Develop and expand a portfolio of corporate clients, establishing andmaintaining effective business relationships to drive customer satisfaction and financial gain.• Structure trade finance and cash management solution proposals, demonstrating a thorough understanding of each client's requirements and objectives.• Lead the on-boarding process for corporate clients, coordinating with internal and external stakeholders to ensure a seamless transition and successful implementation.• Monitor industry trends and competitor offerings, proactively providing solutions and improving service to stay ahead in the market.• Build trusted advisory relationships with segment owners across commercial sectors, supporting the bundling of digital services and driving cross-selling opportunities.• Develop and execute a growth strategy focused on increasing bank cross-sell from existing and new-to-bank customers by offering and selling cash and trade products.• Ensure compliance with regulations and standards, maintaining a high level of integrity and risk management in all client interactions.• Maintain clear and concise documentation, facilitating ease of understanding and knowledge sharing among team members.

• Ensured optimal levels of customer service for all business products, resulting in high customer satisfaction and retention rates.• Developed and expanded a portfolio of clients, effectively managing and maintaining strong business relationships.• Provided sales support to clients, effectively promoting and selling financial products and services.• Managed efficient operations of the brand, ensuring smooth workflow and adherence to organizational standards.• Coordinated with staff to resolve issues related to business products and services, ensuring prompt and satisfactory resolution.• Maintained effective relationships with customers, understanding their needs and providing appropriate financial solutions• Maintained effective relationships with important centers and regulators, ensuring compliance with regulations and standards• Conducted internal and external audits, addressing any issues raised by regulators and implementing necessary improvements.

• Identified and fulfilled corporate customer needs by offering appropriate bank products and services, resulting in increased customer satisfaction and retention.• Handled corporate customer requests and inquiries related to accounts, products, and services in a professional manner, providing accurate information and referring them to Relationship Managers when necessary.• Ensured brochures were up to date and readily available for customers, enhancing their awareness of bank offerings.• Received and processed trade finance requests, including LCs, LGs, and BCs, with a focus on professionalism and accuracy.• Safely and efficiently handled custody items and keys according to custodian matrix and relevant policies and procedures.• Proactively contacted corporate customers to notify them of the readiness of delivery items, such as certificates and cheque books, and promptly addressed any returned cheques.• Utilized cross-selling techniques to promote additional bank products and services to existing corporate customers.• Adhered to the Branch Operating Model, following established processes and procedures to ensure efficient and compliant operations.

• Provided exceptional customer service to both retail and corporate clients, addressing inquiries and concerns regarding various banking products, such as CDs, money market accounts, loans, and credit cards.• Proactively monitored and tracked customer accounts, ensuring accuracy and timely resolution of any issues or discrepancies.• Reviewed and explained account charges to customers, ensuring transparency and understanding of banking fees.• Assisted customers who were victims of fraud, theft, or identity theft, guiding them through the necessary steps to resolve the issue and protect their accounts.• Facilitated the process of replacing lost or stolen credit or debit cards for customers, ensuring minimal disruption to their banking services.• Assisted customers with address changes, updating their information accurately and efficiently• Maintained clear and concise communication with customers, avoiding technical jargon and using language that was easily understood by individuals from various backgrounds.

• Effectively communicated operational matters with customers, currency management analysts, and service delivery center management, ensuring smooth coordination and timely resolution of issues.• Produced accurate and efficient cash replenishment schedules for ATMs and branches, optimizing cash management processes and minimizing downtime.• Monitored daily cash balances of all managed ATMs, proactively identifying and addressing replenishment needs to prevent cash outs and high returns.• Implemented emergency/unplanned replenishment strategies to maintain optimal cash levels and mitigate potential risks.• Maintained clear and concise documentation of cash management activities, facilitating effective communication and knowledge transfer.• Ensured consistency and accuracy in all cash management reports and documentation, avoiding errors and discrepancies.• Collaborated with cross-functional teams to streamline cash management processes, improving efficiency and reducing costs.