Md Ashike Mahmud Email & Phone Number

Remote

• Supporting Shopify Support Advisors through escalated troubleshooting via Slack channels in real-time as they communicate with Shopify merchants on live channels• Contributing member of the team that reduced internal escalations by over 80%• Collaborating with Themes Support and Technical Merchant Services teammates to triage questions and arrive at optimal outcomes• Conducting live shadowing and mentoring Advisors during the live channels to help them to improve their performance• Verifying and updating Support Guru cards by collaborating with the Knowledge Management team

Halifax, Nova Scotia, Canada

• Provided world-class support experience to Shopify Plus merchants/enterprises(with revenues of $1M-250M+) on live channels (emails, phones, and chats)• Collaborated with interdisciplinary teams (such as MSM, Frontend development, Backend development, Shipping, Legal, Product, and Finance) to resolve complex problems in a fast-paced environment• Educated merchants on the scope of the Plus product and offered guidance around how to leverage the Plus product and Shopify ecosystem to achieve their goals

Halifax, Nova Scotia, Canada

• Supported SMB owners on live channels the while communicating with stakeholders as a business consultant and thinking about the merchant’s business holistically to create tangible solutions that ensure growth• Resourcefully troubleshoot technical issues, questions, and special requests that arose to keep merchant livelihoods up and running.• Knowledgeably made recommendations for apps, sales channels, and plug-ins that would benefit the merchant’s store to help stimulate sales.

Canada

• Process customer transactions and maintain an accurate cash counter while following company policies and procedures• Operates Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries as required• Maintain front end department (Merchandise) and assist other departments and functions as required

Canada

• Providing excellent individual customer support with the salesfloor by helping them to find the desired product.• Performing recovery and zoning general merchandise.• Providing support to front end customer service office and cash support. Communicating with other team members of different departments to ensure collaborative group work to maximize efficiency

Bangladesh

• Closely worked with customers to learn their regular insights, feedbacks, and providing 100% customer satisfaction by ensuring continuous business process improvement.• Managed raw material (Yarn, accessories, and fabric) sourcing and merchandising operations for kids, boys, and men's departments of retailers Walmart, Target, Carrefour, and Primark.• Attended overseas buying meetings and followed up with buyers, brand, and design teams for Fit/PP sampling/quality swatch approval followed by lab dip, strike off, and handloom approval.• Collaborated with the garment production manager and fabric mills(China, Taiwan, and Bangladesh) as per the samples/garment progression charts and ensured both fabrics and garments meet the delivery.• Visited and inspected overseas factories and strongly cost negotiated to ensure maximum company efficiency

Dhaka

Responsibilities:Branding:• Helped to build the company brand by defining and executing PR effort.• Served as a Designer for sales pitches, presentations, brochures, web promotion and marketing materials.• Planned and organized firm’s proactive presence in different communication channels.Media Channels Management:• Developed new strategies for maintaining good relationships with the media.• Worked in collaboration with the media houses to develop new ways and strategies for attracting customers, other media audiences and the general public.• Supervised strategies for press releases and social media.Additional PR Activities:• Maintaining media contacts which were necessary for execution of the media action plans.• Wrote and managed several press releases.

Bangladesh

- Obtained, verified and prepared documentation to meet customs and insurance requirements, packing specifications and compliance with overseas countries ‘regulations .- Used SAP ERP to update the vessel ETD/ETA for both mother/feeder vessels and cargo lines.- Maintained regular follow-ups with third party shipping and air lines to ensure appropriate route for shipments, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.- Arranged appropriate packaging, took account of climate, terrain, weight, nature of the goods, cost, and the delivery and warehousing goods to customers final destination- Tracked and liaised with transportation partners to provide in time order fulfillment via sea and air meeting requirements of customer

Bangladesh

Responsibilities:Cartridge World Bangladesh:• Responsible for the countrywide marketing plan.• Responsible for developing and executing the distribution plan.• Responsible for supervising sub coordinators and field officers for smooth deliverance of incentive.• Handling the Brand Promoters (BP’s)• Prepared financial reports.• Managed the database accurately and kept it up-to-date.Other Activities:• Assisting EMC and RMS (SBUs of Enroute) department for various activities.• Invigilating exams of recruitment process for the valuable clienteles.• Preparing all related documents, administering recruitment program, drafting vacancy announcements, collecting applications and arranging interviews.

Bangladesh

• Received intensive military training to work efficiently under tremendous pressure and fast paced environment.• Groomed to be a team player and achieve the target by working closely with diverse people.• Awarded with Physical Training(PT) Insignia during the training.

Master'S Degree, E-Commerce/Electronic Commerce

The Dalhousie Master of E-Commerce (MEC) is the first of its kind in Canada and is the only Canadian E-commerce program to feature.

Bachelor Of Business Administration - Bba, Accounting And Finance

Bachelor Of Science (Bsc), Physics

Higher Secondary School Certificate (Hsc), Science

Activities and Societies: Sports, Atheletics.

Secondary School Certificate (Ssc), Science

Activities and Societies: Swimming, Football, Volleyball, Basketball, Hockey, Athletics, Cross Country, Debate, Public Speaking, Extempore.