Md Ashike Mahmud Email & Phone Number

Remote

• Supporting Shopify Support Advisors through escalated troubleshooting via Slack channels in real-time as they communicate with Shopify merchants on live channels
• Contributing member of the team that reduced internal escalations by over 80%
• Collaborating with Themes Support and Technical Merchant Services teammates to triage questions and arrive at optimal outcomes
• Conducting live shadowing and mentoring Advisors during the live channels to help them to improve their performance
• Verifying and updating Support Guru cards by collaborating with the Knowledge Management team

Halifax, Nova Scotia, Canada

• Provided world-class support experience to Shopify Plus merchants/enterprises(with revenues of $1M-250M+) on live channels (emails, phones, and chats)
• Collaborated with interdisciplinary teams (such as MSM, Frontend development, Backend development, Shipping, Legal, Product, and Finance) to resolve complex problems in a fast-paced environment
• Educated merchants on the scope of the Plus product and offered guidance around how to leverage the Plus product and Shopify ecosystem to achieve their goals

Halifax, Nova Scotia, Canada

• Supported SMB owners on live channels the while communicating with stakeholders as a business consultant and thinking about the merchant’s business holistically to create tangible solutions that ensure growth
• Resourcefully troubleshoot technical issues, questions, and special requests that arose to keep merchant livelihoods up and running.
• Knowledgeably made recommendations for apps, sales channels, and plug-ins that would benefit the merchant’s store to help stimulate sales.

Canada

• Process customer transactions and maintain an accurate cash counter while following company policies and procedures
• Operates Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries as required
• Maintain front end department (Merchandise) and assist other departments and functions as required

Canada

• Providing excellent individual customer support with the salesfloor by helping them to find the desired product.
• Performing recovery and zoning general merchandise.
• Providing support to front end customer service office and cash support. Communicating with other team members of different departments to ensure collaborative group work to maximize efficiency

Bangladesh

• Closely worked with customers to learn their regular insights, feedbacks, and providing 100% customer satisfaction by ensuring continuous business process improvement.
• Managed raw material (Yarn, accessories, and fabric) sourcing and merchandising operations for kids, boys, and men's departments of retailers Walmart, Target, Carrefour, and Primark.
• Attended overseas buying meetings and followed up with buyers, brand, and design teams for Fit/PP sampling/quality swatch approval followed by lab dip, strike off, and handloom approval.
• Collaborated with the garment production manager and fabric mills(China, Taiwan, and Bangladesh) as per the samples/garment progression charts and ensured both fabrics and garments meet the delivery.
• Visited and inspected overseas factories and strongly cost negotiated to ensure maximum company efficiency

Dhaka

• Responsibilities:Branding:
• Helped to build the company brand by defining and executing PR effort.
• Served as a Designer for sales pitches, presentations, brochures, web promotion and marketing materials.
• Planned and organized firm’s proactive presence in different communication channels.Media Channels Management:
• Developed new strategies for maintaining good relationships with the media.
• Worked in collaboration with the media houses to develop new ways and strategies for attracting customers, other media audiences and the general public.

Bangladesh

- Obtained, verified and prepared documentation to meet customs and insurance requirements, packing specifications and compliance with overseas countries ‘regulations.- Used SAP ERP to update the vessel ETD/ETA for both mother/feeder vessels and cargo lines.- Maintained regular follow-ups with third party shipping and air lines to ensure appropriate route.

Bangladesh

• Responsibilities:Cartridge World Bangladesh:
• Responsible for the countrywide marketing plan.
• Responsible for developing and executing the distribution plan.
• Responsible for supervising sub coordinators and field officers for smooth deliverance of incentive.
• Handling the Brand Promoters (BP’s)
• Prepared financial reports.

Bangladesh

• Received intensive military training to work efficiently under tremendous pressure and fast paced environment.
• Groomed to be a team player and achieve the target by working closely with diverse people.
• Awarded with Physical Training(PT) Insignia during the training.

Master'S Degree, E-Commerce/Electronic Commerce

The Dalhousie Master of E-Commerce (MEC) is the first of its kind in Canada and is the only Canadian E-commerce program to feature.

Bachelor Of Business Administration - Bba, Accounting And Finance

Bachelor Of Science (Bsc), Physics

Higher Secondary School Certificate (Hsc), Science

Activities and Societies: Sports, Atheletics.

Secondary School Certificate (Ssc), Science

Activities and Societies: Swimming, Football, Volleyball, Basketball, Hockey, Athletics, Cross Country, Debate, Public Speaking, Extempore.