Operational Management:- Oversee and manage daily operations, including production, logistics, and inventory management.- Ensure efficient workflows aligned with company objectives and industry standards.- Develop, implement, and enforce operational policies and procedures.- Continuously improve operational processes for enhanced productivity and efficiency.- Ensure compliance with industry regulations, safety standards, and company policies.- Conduct regular audits and reviews to maintain high operational standards.Team Leadership:- Lead and supervise the operations team, providing guidance and support.- Foster a culture of continuous improvement, collaboration, and excellence.- Conduct regular performance evaluations and provide constructive feedback.Process Optimization:- Analyze current operational processes to identify areas for improvement.- Leverage digital tools and technologies to streamline operations.- Stay updated with industry trends and technological advancements to maintain a competitive edge.Supply Chain Management:- Manage relationships with suppliers, vendors, and partners to ensure timely delivery of materials and services.- Negotiate contracts and terms for cost-efficiency and reliability.- Oversee inventory management to ensure optimal stock levels and minimize carrying costs.- Implement inventory tracking systems and perform regular audits.Financial Oversight:- Develop and manage the operations budget, monitor expenses, and implement cost-saving measures.- Identify opportunities for cost reduction and efficiency improvements.- Implement and monitor cost control measures across operational processes.Customer Focus:- Ensure high levels of customer satisfaction by delivering quality products and services on time.- Address and resolve customer complaints and operational issues promptly and effectively.- Implement changes based on customer insights to enhance service quality.

Talent Acquisition: Identify and attract qualified candidates for teaching and administrative positions in educational institutions.Source candidates through various channels, including job boards, social media, and networking events.Client Relationship Management: Cultivate and maintain relationships with educational institutions, understanding their staffing needs and providing tailored recruitment solutions.Collaborate with schools and colleges to comprehend their organizational culture and specific requirements.Candidate Screening and Evaluation: Conduct thorough interviews and assessments to evaluate the qualifications, experience, and suitability of potential candidates.Assess candidates' teaching methodologies, interpersonal skills, and alignment with the educational institution's values.Job Matching and Placement: Match candidates with suitable job opportunities, ensuring alignment with both the candidate's career goals and the institution's requirements.Market Research and Trends: Stay updated on trends and developments in the education sector, understanding changes in hiring practices, accreditation requirements, and educational policies.Compliance and Documentation: Ensure compliance with relevant employment laws, regulations, and educational standards. Maintain accurate and up-to-date records of candidate information, job placements, and client interactions.Networking and Outreach: Build a strong network within the education sector, attending conferences, workshops, and industry events to expand connections and stay informed about market dynamics.Marketing and Branding: Promote the recruitment agency's services through marketing initiatives, including social media campaigns, newsletters, and partnerships with educational organizations.Budget Management: Manage budgetary constraints for recruitment campaigns, ensuring cost-effective strategies while maintaining high-quality candidate placements.

· Developing structured dashboards and visualizations to enable the operational team to self-diagnose marketplace health issues.· Developing standardized marketplace performance reviews, such as sales funnel performance, marketplace health indicators, etc.· Performing structured experiments in collaboration with partners/merchants to optimize the marketplace performance.· Partner with the accounts team to document and explain movements in cash for the monthly reconciliation process. Optimize reconciliation process to help to close books earlier.· Identify current system`s capabilities and limitations and pioneer new initiatives to drive continuous improvement on systems, reporting methods, and operational processes.· Execute strategy for improving the partner experience throughout their journey with BYSL Global Technology Group and adding new services/capabilities that are important for both the partner and BYSL Global Technology Group.· Be a continuous improvement agent, feeding our internal practice with the insights from field experience.· Train the team so that they develop and use advisory capabilities to guide and offer the partner in a tailored way.

. Set daily & monthly KPIs and conduct performance management. Negotiate with potential vendors to join the platform. Provide required training to on-board the vendor. Liaise between vendors and commercial department. Assists Category managers on campaign and promotions. Analysis of industries, product assortment, and price clusters. Developing and sustaining long-standing relationships with company-approved vendors.. Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.. Conducting research on available vendors to determine which vendors offer the best pricing and product quality. . Continually monitoring sales trends to determine which products are more popular than others.. Implementing vendor selection programs to ensure that the best vendors are secured.. Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations. . Establishing standards by which to assess the performance of approved vendor?s.. Evaluating current vendor management programs and identifying ways to improve them.. Strategically manage warehouse in compliance with company`s policies and vision. Oversee receiving, warehousing, distribution and maintenance operations. Setup layout and ensure efficient space utilization. Initiate, coordinate and enforce optimal operational policies and procedures. Adhere to all warehousing, handling and shipping legislation requirements. Maintain standards of health and safety, hygiene and security. Manage stock control and reconcile with data storage system. Liaise with clients, suppliers and transport companies. Plan work rotas, assign tasks appropriately and appraise results. Recruit, select, orient, coach and motivate employees. Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.). Receive feedback and monitor the quality of services provided

• Strategically Plan and Manage logistics, warehouse, transportation and customer services• Direct, optimize and coordinate full order cycle• Liaise and negotiate with suppliers, manufacturers, retailers and consumers• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency• Arrange warehouse, catalog goods, plan routes and process shipments• Supervise, coach and train warehouse & delivery workforce• Meet cost, productivity, accuracy and timeliness targets• Maintain metrics and analyze data to assess performance and implement improvements• Comply with laws, regulations and ISO requirements• Part of the Senior management for the eCommerce Business.• Core Delivery Management.• Responsible for Delivery Management of New Projects and work with multiple Team Leads and Managers to ensure on budget, on time delivery.• Manage client expectations and communication.• Manage quality control through effective processes and ensure compliance.• Ensure compliance with internal systems and quality policies.• Constantly identify opportunities for enhancing productivity using automation and process improvements.• Pre sales support.• Develop cost estimates and pitch decks to support the sales team.• Team development.• Mentor and train team leads and managers.• Identify and incubate new offerings for eCommerce and evangelize them with existing clients.• Design Operational Process, Status Flows & SOPs for Logistic Team and Service Team.• Recruit, Train, Assign, Schedule, Counsel and Discipline Sales , Delivery & Warehouse workforce.• Monitor Daily and Monthly Collections, follow-up on the Receivables in liaison with Accounts• Review and approve all operational invoices and ensure they are submitted for payment• Work closely with Management Personnel and Other Teams to set and/or implement policies, procedures and systems and to follow through with implementation.

•Design Operational Process , Status Flows & SOPs for Logistic Team and Service Team. •Recruit , Train, Assign, Schedule, Coach, Counsel and Discipline Operations Executives , Area Operation Managers , Sales Team & Customer Service •Followup on KPI Targets assigned to Area Managers & Executives and generate monthly reports for evaluation.•Plan and review compensation actions; enforcing policies and procedures.•Contribute operations information and recommendations to strategic plans and reviews , prepare and complete action plans , implement processes , productivity, quality and customer-service standards; resolve problems , identify trends.•Monitor Daily and Monthly Collections , followup on the Receivables in liaison with Accounts and Reconciliation Teams , ensure all daily collections are reconciled by month end.•Forecast requirements to prepare an annual budget , schedule expenditures , analyze variances; initiating corrective actions.•Develop operations systems by developing , implementing , enforce and evaluate policies and procedures.•Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.•Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees•Responsible for all aspects of Logistic Management.•Manage relationships with key operations vendors.•Track vendor pricing, rebates and service levels.•Review and approve all operational invoices and ensure they are submitted for payment•Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.•Work closely with Management Personnel and Other Teams to set and/or implement policies, procedures and systems and to follow through with implementation.•Communicate all operating policies and/or issues at department meetings

•Recruit , train, assign, schedule, coach, counsel and discipline Operations Executives.•Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.•Followup on KPI Targets assigned to Area Managers and generate monthly reports for evaluation.•Plan and review compensation actions; enforcing policies and procedures.•Contribute operations information and recommendations to strategic plans and reviews , prepare and complete action plans , implement processes , productivity, quality and customer-service standards; resolve problems , identify trends.•Monitor Daily and Monthly Collections , followup on the Receivables in liaison with Accounts and Reconciliation Teams , ensure all daily collections are reconciled by month end.•Forecast requirements to prepare an annual budget , schedule expenditures , analyze variances; initiating corrective actions.•Develop operations systems by developing , implementing , enforce and evaluate policies and procedures.•Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.•Manage staff levels, wages, hours, contract labor to revenues.•Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees•Responsible for all aspects of Logistic Management.•Manage relationships with key operations vendors.•Track vendor pricing, rebates and service levels.•Review and approve all operational invoices and ensure they are submitted for payment•Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.•Work closely with Management Personnel and Central Teams to set and/or implement policies, procedures and systems and to follow through with implementation.•Communicate all operating policies and/or issues at department meetings

• Single point contact person to manage the Contact Centre Operations• Operational monitoring to implement cost effective work process• Setting and meeting performance targets for speed, efficiency and quality• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues• Maintaining up-to-date knowledge of industry developments and involvement in networks• Planning and developing staff recruitment, including wording vacancy advertisements and liaising with HR Personnel.• Reviewing the performance of Contact Center Staff, identifying training needs and planning training sessions• Recording statistics, user rates and the performance levels of the centre and preparing reports• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis• Analyzing performance statistics and making decisions on the basis of these statistics• Hold the 3P accountable for agreed and efficient servicing• Develop training module to build knowledge level of Contact Centre Agents of Foodpanda Bangladesh.• Create a monthly performance evaluation format for the Contact Centre Agents to monitor the task• Hold monthly review meetings with the Contact Centre Agents,• Making SOP for complaint sample handling and Strategic planning• Making FAQs for Service and Query related issues.• Making sure smooth operational monitoring to implement cost effective work process in Foodpanda Bangladesh and the system and hold the 3P accountable for agreed and efficient service

Core customer support , Respond to customer inquiries and complains , Activation campaign reporting and problem resolution.