Mahmuda Akter Email & Phone Number

❖ Managing all sales activities of the assigned sales office ❖ Performing day-to-day activities with sales and support teams to foster high customer satisfaction and generate profit.❖ Managing queries of customers and travel agents and delivering updates about products & promotions on time❖ Providing the highest standard of support to corporate customers through active communication and solving all kinds of issues, complaints, and client feedback and delivering it to correct concerns with value-added service❖ Prepare multiple daily basis reports on sales, flown, cash drawer balance, daily collection and transaction, and invoices

❖ Support in communication with clients and ensure proper delivery of services❖ Developing content based on news stories appeared in Bangla and English Newspaper❖ Analyzing data of media monitoring❖ Preparing reports based on monitoring data❖ Propose ideas on new ways of working to support continuous process improvement❖ Synopsis writing, editing, and translating of selected news❖ Serving large clients such as "General Electric (GE)" and "Yunus Center"

❖ Maintained Facebook page by providing contents ❖ Monitored and managed social media page performance ❖ Analyzed customer’s queries, solved their problems and turned them into qualitative insight ❖ Attended customer's calls when necessary Handled procurement, logistics and delivery procedure

❖ Lead primary data collection team for analyzing, sorting, re-organizing data needed for updating database information ❖ Checked survey on Territory Sales Officers to know their opinion about the company, market and competitors for doing industry analysis and SWOT analysis ❖ Prepared a qualitative in-depth-marketing plan for market development and improvement ❖ Went for market visit to observe market scenario, supply and demand and competitor’s movement

Masters Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Marketing