Mahmud Alam Email and Phone Number
Mahmud Alam work email
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Mahmud Alam personal email
Enthusiastic IT professional with over 15 years IT experience, of which 4 years of Training and 5 years of Project Management experience. I have also worked in Service Desk, Vendor Management, Infrastructure Planning, Software Development, IT Training and Consulting.Led teams both nationally and overseas to address complex service delivery issues in providing technical solutions to clients, applications support and project delivery. Fully conversant with ITIL Services, Management Reporting and Budgets.I have IT experience in the following sectors:* Education & training (Melbourne University)* Public Sector (Hume Council)* Consulting (Linx IT Consultant)* Health (Austin Hospital)* Retail & Service (Northcote Computers)* Transport (Toll Group)* Automotive (Ford Motor Company)* Finance (Ford Credit)Specialties:* Experienced team manager of ITIL services* Proven project management experiences* Excellent verbal & written communication skills* Managed diverse team and customers* Proficient technical IT knowledge* Strong leader with organisational vision* Proven stakeholder and vendor management skills
Rmit University
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Lecturer And Vocational Education TeacherRmit University Mar 2023 - PresentMelbourne, Victoria, Au* Prepared lecture slides, tutorial materials, assignments, exam and marking guides* Developed online learning materials from on-campus resources incorporating greater explanation and accommodating different learning styles, i.e. audio/visual* Delivered lectures proficiently to students with various English abilities and tailored the presentation to cater for their individual needs both online and on-campus* Proficient at using LMS tools such as Canvas, various cloud services & emails to increase student engagement and maximise learning -
Co-Founder And Chief Operating OfficerConsultxperts May 2021 - Present
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Professional Year Trainer'S Lead & TrainerGradability Oct 2020 - PresentSydney, Nsw, Au -
It ManagerAustralian Taxation Office Jan 2017 - Oct 2020Canberra, Act, AuCall centre IT product management and reporting -
LecturerRmit University Jan 2016 - Dec 2017Melbourne, Victoria, Au* Prepared lecture slides, tutorial materials, assignments, exam and marking guides* Developed online learning materials from on-campus resources incorporating greater explanation and accommodating for different learning styles, i.e. audio/visual* Delivered lecture proficiently to students with various English abilities and tailoring the presentation to cater for their individual needs both online and on-campus* Proficient at using LMS tools such as blackboard, various cloud services & emails to increase student engagement and maximise learning
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Advance Diploma & Diploma Of Project Management TrainerSouthern Cross Education Institute Jan 2016 - Jan 2017North Melbourne, Victoria, Au* Designed training material from ground-up* Deployed an online-enabled resource environment contributing both previous technical IT and trainer perspectives using LMS tools such as Moodle* Delivered training proficiently to students with various English abilities and tailored the presentation to cater for their individual needs* Amended the assessment & used various techniques to maximise student competency success* Seamlessly integrated students in a rolling-enrolment model whilst ensuring highest quality knowledge transfer -
It TrainerHume City Council Sep 2015 - Jan 2017Broadmeadows, Vic, Au* Trained community members’ IT skills to make IT concepts simpler and build self confidence* Presented pre-prepared training sessions on IT topics -
It Consultant / Project ManagerNorthcote Computers Aug 2015 - Jan 2017Northcote, Victoria, Au* Worked with a team of four to improve the website development and hosting business.* Improved connectivity between old and new systems & data sharing through well designed interface and have significant experience in legacy systems development.* Planned digital marketing through Big Data, customising user experience based on their past browsing history.* Designed alternative customer communication method such as web chat, user forums etc.* Currently planning an efficient marketing strategy and implementing several process automations to double sales by Q2, 2016. -
It Team Leader - Global Infrastructure PlanningFord Motor Company Jan 2015 - Aug 2015Dearborn, Michigan, Us* Managed and mentored four technicians, three based in India and one in UK.* Utilised cloud Technology such as Share Point to collaborate between departments and learnt the issues around data security, availability and accessibility.* Developed and fine-tuned processes to ensure effective gathering of all future infrastructure requirements, availability of technical architectural documentations, cost estimates are collated from vendors and implementation of planning services are fulfilled in a timely manner for Ford worldwide.* Ensured service delivery was aligned to ITIL model and regular metrics were captured as defined by the agreed KPIs and reported to senior management. -
It Team Leader - Australia Site (National)Ford Motor Company Aug 2013 - Dec 2014Dearborn, Michigan, Us* Managed, trained and mentored a technology team to ensure all IT infrastructure technical solutions for Australia are fit for purpose and can be integrated within the current setup.* Ensured all processes meet security and privacy policies & standards.* Provided primary IT support to Executive management team & mobile devices.* Ensured IT changes and projects are taken through strategy and governance approval process.* Managed externally contracted services and infrastructure vendors by ensuring they meet our security and data access policies.* Managed Data centre inventory, develop best practices and audit processes.* Project managed several cost reduction and storage increase projects as part of continuous improvement initiative.
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It Team Leader - Asia Pacific Service DeskFord Motor Company Aug 2008 - Jul 2013Dearborn, Michigan, Us* Managed, trained and mentored four technicians, two based in Australia and two in China* Setup processes to provided application support service for Asia Pacific region, both head offices and remote work places.* Ensured SLA is met and deployed improved processes where needed.* Handled customer feedback professionally and made exceptions where appropriate.
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It Project ManagerFord Motor Company Oct 2007 - Jul 2008Dearborn, Michigan, Us* Project managed three major changes to reduce significant ongoing expense.* Migrated applications during major OS upgrades by working with 3rd level support and vendors.* Set weekly project priorities and manage issues, risks and cross project dependencies / conflicts.
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It Oracle DbaFord Motor Company May 2006 - Jul 2008Dearborn, Michigan, Us* Developed and monitored database support for new product designs. Coordinated database upgrades with global teams.
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It Project CoordinatorFord Motor Company Jan 2005 - Apr 2006Dearborn, Michigan, Us* Project managed customer facing sites (ford.com.au, new-focus.com.au etc.) changes due to marketing campaigns. * Vendor managed various IT service providers by negotiating and monitoring the quality of delivery.
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Marketing It Systems AnalystFord Motor Company Feb 2004 - Dec 2004Dearborn, Michigan, Us* Ensured acceptable availability and data quality of the CRM application.* Managed data transfer process to and from CRM application for marketing campaigns.* Supported medium to large sized VB & SQL Server data translation software.
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Windows Application DevelopmentFord Motor Credit Company Jan 2002 - Feb 2004Dearborn, Michigan, Us* Designed and developed data archiving tool in MS Access.* Architected and migrated large multi-user applications from MS Access to SQL Server.* Managed external vendors for large software development projects. -
Mainframe Systems AnalystFord Motor Credit Company Jan 2001 - Dec 2001Dearborn, Michigan, Us* Developed dealer facing interfaces for car lease / loan applications and approval process. * Develop database structure to capture application and contract process.
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Web And Database DeveloperLinx It Consulting Nov 1999 - Dec 2000* Project managed vehicle tracking software development through architecture, development and migration of desktop software to a web based solution to provide greater flexibility.* Upgraded database from Access to SQL server to provide superior security, scalability and data integrity.
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TutorThe University Of Melbourne Jan 1999 - Dec 1999Melbourne, Victoria, Au* Tutored a university subject: Introduction to Programming for Scientists and Engineers
Mahmud Alam Skills
Mahmud Alam Education Details
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Kal TrainingEducation -
Kangan InstituteTraining & Assessment
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University Of MelbourneInformation Systems (Masters Of Is)
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University Of MelbourneBachelor Degree In Computer Science (Bsc) & Engineering (Be. Eng.)
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Maroondah Secondary CollegeA-Level
Frequently Asked Questions about Mahmud Alam
What company does Mahmud Alam work for?
Mahmud Alam works for Rmit University
What is Mahmud Alam's role at the current company?
Mahmud Alam's current role is ICT, Cybersecurity & Project Management | Lecturer at RMIT | Professional Year Trainer's Lead & Trainer | Co-Founder and Chief Operating Officer ConsultXperts.
What is Mahmud Alam's email address?
Mahmud Alam's email address is ma****@****.edu.au
What schools did Mahmud Alam attend?
Mahmud Alam attended Kal Training, Kangan Institute, University Of Melbourne, University Of Melbourne, Maroondah Secondary College.
What are some of Mahmud Alam's interests?
Mahmud Alam has interest in Soccer, Education, Cricket, Chess, Mobile Technology.
What skills is Mahmud Alam known for?
Mahmud Alam has skills like Leadership, It Strategy, Six Sigma, Information Technology, Requirements Analysis, Sdlc, Agile Project Management, Itil, Completed Oracle Database 10g, Windows, Administration Workshop 2 Training, Completed Itil V3 Foundation Training.
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