Mahmud Badiuzzaman Email & Phone Number

• Development, implementation and execution of core pricing processes, policies, and tools.
• Coordination, calculation, and implementation of scheduled price changes and rebates
• Analyze, measure and monitor pricing performance; identify opportunities, perform risk assessments and develop recommendations for pricing actions

Nova Scotia, Canada

• Processed payments and reclaims of approximately 5 million dollars with local and foreign tax authorities
• Created macros to reconcile agent and internal reports for discrepancy analysis
• Streamlined and updated standard operating procedures to reflect the changes in custodians and guidelines
• Ensured proper data manipulation for reclaims in preparing reports and breakdowns for custodians

Bedford, Nova Scotia, Canada

• Offered tailored customer service to clients based on their needs through phone, chat, and email
• Provided support for Apple products and services such as Apple ID, Find MY, AppleCare, and repair services
• Guided and advised customers in troubleshooting steps, diagnostics, and solutions for various issues

Dartmouth, Nova Scotia, Canada

• Reviewed invoices and receipts to ensure accurate reporting by comparing against the General Ledger
• Saved upwards of 1 million dollars when conducting financial analysis on the annual budget and union contracts
• Conducted month-end accruals, recoding, and reconciliations of journal entries for the General Ledger
• Prepared variance analysis for flight operations costs and related explanations for quarterly reporting
• Supported, reviewed, and provided cost summaries, budget, and… Show more
• Supported, reviewed, and provided cost summaries, budget, and financial reports for senior leadership team

Halifax, Nova Scotia, Canada

• Effectively served customers in a fast-paced environment through efficient multitasking and time management skills
• Achieved sales target and actively promoted services suitable for customers
• Maintained a positive attitude and displayed attention to detail while serving customers

Halifax, Canada Area

• Trained three employees to the corporate trainer level, achieving the highest sales in the region as a team
• Exceeded expectations by achieving a 60% surplus of sales target on average

Ontario, Canada

• Karma: Advertised and endorsed new products in-stores, explaining the benefits and features of items based on sound product knowledge
• Nasco: Maintained and managed obstacle course ensuring smooth operation of 5K Fest, proactively ensured functionality of equipment, and helped people to navigate obstacles

• Communicated with customers, identifying needs, and making product recommendations that ensured satisfaction, upselling when possible
• Trained new staff on POS system and logistics such as security tagging and inventory tracking, expediting onboarding process
• Handled all payment transactions with speed and accuracy, minimizing losses to the company

Bachelor Of Commerce - Bcom, Business/Commerce, General

Business/Commerce, General