• Led NOC L1 & L2 activities, ensuring smooth operations and resolution of incidents across large-scale cloud infrastructures.• Monitored and managed Splunk infrastructure, developing dashboards for real-time analytics and incident reporting.• Monitored network and system health using tools like SolarWinds, Nagios, and AWS CloudWatch, ensuring 99.9% uptime for mission-critical infrastructure.• Deployed and managed AWS services such as EC2, S3, and VPC for scalable and secure cloud operations.• Responded to security incidents by analyzing logs from SIEM tools (Splunk, AWS CloudTrail) and escalating based on criticality.• Enhanced operational efficiency by automating routine processes with Terraform and Python, reducing manual interventions by 25%.• Investigated, diagnosed, and remediated NOC incidents while managing their lifecycle using ServiceNow.• Collaborated with development teams to lead incident triage efforts and ensure rapid resolution of complex issues.• Ensured compliance by collecting and organizing evidence for audits and supporting SOC investigations as needed.• Proactively identified and resolved infrastructure, application, and database performance bottlenecks in AWS environments.• Configured AWS IAM policies to enforce least-privilege access and mitigate unauthorized access risks.• Conducted root cause analysis for outages and implemented corrective measures to prevent future incidents.

• Monitored and optimized Splunk deployments, ensuring high availability and performance for critical infrastructure monitoring.• Conducted root cause analysis for outages, spotting anomalous system behavior, and identifying performance bottlenecks.• Developed and maintained NOC playbooks to standardize response procedures and improve SLA compliance.• Collaborated on SOC investigations by analyzing logs, collecting evidence, and suggesting preventive measures.• Integrated container orchestration tools like Kubernetes with cloud environments for seamless application deployment.• Monitored enterprise-wide network health using tools like SolarWinds and PRTG, identifying and resolving connectivity issues to maintain 99.99% uptime.• Proficient in ensuring SOC adhere to HIPAA regulations and other data security standards, implementing robust measures to protect patient confidentiality and privacy.• Responded to escalated network incidents by diagnosing Layer 2/3 issues such as BGP flaps, OSPF routing loops, and VLAN misconfigurations, ensuring SLA compliance.

• Advanced Network Monitoring: Proactively monitored enterprise-wide network operations using tools like SolarWinds, Nagios, and PRTG, ensuring consistent performance and minimizing downtime.• Incident Escalation and Resolution: Managed complex network incidents, escalated critical issues to Level 3 teams, and worked collaboratively to resolve them within SLA timelines.• Layer 2/3 Troubleshooting: Diagnosed and resolved Layer 2/3 networking issues, including BGP routing errors, OSPF adjacency problems, and VLAN misconfigurations across multi-vendor environments.• Infrastructure Management: Configured and maintained Cisco Nexus and Catalyst switches, routers, and firewalls to ensure high availability and optimal network performance.• Documentation and SOPs: Created and maintained detailed Standard Operating Procedures (SOPs) for recurring network issues and incident resolution processes, improving team efficiency.• Network Health Optimization: Conducted network performance analysis, identified bottlenecks, and optimized bandwidth utilization to improve application delivery and end-user experience.• Automation and Scripting: Automated monitoring and reporting tasks using Python and Bash scripts, reducing manual intervention and improving operational efficiency by 20%.• Network Upgrades and Patches: Participated in network hardware and software upgrades, including firmware updates and security patches, to ensure robust infrastructure security.• Cross-Team Collaboration: Coordinated with internal teams, ISPs, and vendors to troubleshoot and resolve complex WAN and LAN issues, ensuring seamless communication across branches.• On-Call Support: Provided 24/7 support for critical network incidents, including root cause analysis for outages, ensuring rapid resolution to meet business continuity requirements.

• Provided exceptional customer service by assisting clients with deposits, withdrawals, account inquiries, and other financial transactions.• Monitored and resolved WAN/LAN connectivity issues, including MPLS circuit outages and VPN tunnel failures, ensuring uninterrupted communication across global sites.• Troubleshot and optimized advanced networking protocols such as EIGRP, STP, and DHCP to ensure smooth operations in dynamic environments.• Used log analysis and event correlation tools to identify network anomalies, investigate potential issues, and implement timely resolutions.• Configured routing policies, access control lists (ACLs), and quality of service (QoS) settings on network devices to enhance traffic prioritization and security.• Analyzed network utilization trends to forecast capacity needs and recommend infrastructure upgrades to support future growth.• Liaised with third-party vendors and ISPs for circuit provisioning, maintenance, and issue resolution to improve service reliability.• Integrated and customized NOC monitoring tools to include alert thresholds, dashboard views, and historical trend analysis.• Assisted in implementing disaster recovery plans by ensuring backup systems and failover mechanisms were properly configured and regularly tested.• Provided guidance and technical training to junior NOC engineers, helping them enhance their troubleshooting skills and operational understanding.• Managed the lifecycle of incidents, problems, and change requests using ServiceNow, ensuring proper tracking, escalation, and resolution in compliance with ITIL processes.