Mahmudur Rahman Email and Phone Number

Provide BAU IT support for the review, analysis, troubleshoot and repair of database issuesAdministration of the database including performance monitoring and tuningCreate documentation that provides guidelines in regards to maintenance tasks, policies and proceduresPerform POC for daily walk-in support requestsManagement of smaller implementation ProjectsResponsible for managing the delivery of projects related to the ERP and CRM applications and their business intelligence solutionsReview, test and release update for MS SQL Service PackCreate strategies for performing repetitive tasks such as data acquisitions, migrations, data recoveries and new database implementations.Member of the Enterprise Change Advisory boards

Provide 3rd level support for Finance Applications eg. SUN Systems, Alea, MReportsCorporate yearly Budgeting load and validation checksGlobal Support of core Practice Management and CRM Software throughout 80 territoriesPerform UAT and post production verification testing for new releases Support for CRM and Risk analysis softwareWriting of TSQL for Reports and data fixes in daily basisAccounting Period End for Asia Pacific/South East Asia/India (Bi monthly)Participate in 24/7 On call rotation roster and Support Microsoft Server Patching support

Ensured agreed timings and service standards according to ITIL practices are met.Worked directly with clients on specific projects as allocated by the Team Manager.Formed part of a team that provides 24/7 support cover.Acted as primary focal point for all customer support call-initiated workflow through I.T, logging all customer questions, requests and problems in call tracking system and tracks the same through to resolution.Made recommendations for appropriate products, insures proper documentation and business justification of all requests. Applies and practices continued process improvement and customer product quality (Utilize IT processes and QA procedure).Performed production verification testing for monthly sprints.Proactive in approach with excellent Negotiation and liaison skills.Maintain and manage Content Management System (CMS)Extensively worked on data retrieval and data validation for number of projects and possess strong T-SQL and MS Analysis Services skills.In depth understanding of business processes, associated documents and organizational system and business structure.Prepared high quality documentation to facilitate change and project delivery in accordance with business requirementsAddressed 200+ internal end users and external clients on a daily basis (Includes Technical, Database, Web and MS Applications)Defined, designed and executed user acceptance tests. Trained new members in use of PGP and Application Support Daily Work-log Task.

Responsible and supervised whole store as a Manager Trained new people in the industryTrained experienced crew people into managementProjected and completed weekly Rosters for 150 people Directed and organized crew outings Re-merchandised several stores sections to improve sales Designed poster to encourage local people to join the teamPersonal and articulate, skilled in handling customers with professionalism and courtesy.Exceptional communication and presentation skills, ability to interrelate with people at all levels.