Mahmut Topguloglu Email & Phone Number

Istanbul, Türkiye

Managing Director for TOMRA Food & TOMRA Recycling, TurkeyOversee daily operations across all departments, ensuring efficiency, productivity, and high-quality standards.Build and maintain relationships with global management, clients, and partners.Manage company finances, including budgeting, forecasting, and financial planning, to ensure profitability and financial health.Lead recruitment, development, and retention of top-tier talent; foster a high-performance culture within the organization.Built and led a high-performing executive team, improving organizational efficiency and employee engagement.Ensure compliance with industry regulations and manage risks associated with business operations.

Istanbul, Türkiye

Regional Service Manager for TOMRA Food, Turkey, Middle East, and Africa.Lead, direct, and manage all service activities across the Turkey, Middle East, and Africa regions.Oversee regional service teams, ensuring efficient and timely delivery of services to customers.Implement and enforce standardized service processes to ensure consistency and excellence across the region.Monitor and track service delivery KPIs and SLA adherence, taking corrective actions where necessary.Act as the primary point of contact for key customers in the region, ensuring strong relationships and high levels of customer satisfaction.Collaborate with sales and account management teams to align service delivery with customer expectations and business objectives.Lead and mentor a team of service engineers, technicians, and support staff across multiple countries in the region.Conduct regular performance reviews, coaching, and training to improve team skills and performance.Foster a collaborative and high-performance culture across geographically dispersed teams.Develop and execute service strategies aligned with the company's growth objectives and market needs in the TMEA region.Prepare and present regular reports on service performance, key metrics, customer satisfaction, and financial performance to senior management.Manage service projects from initiation to completion, ensuring all deliverables are met on time and within budget.Develop and manage the regional service budget, ensuring efficient allocation of resources and controlling costs.Monitor and enforce adherence to environmental, health, and safety regulations for field service operations.

Istanbul, Türkiye

Prioritize customer satisfaction as the cornerstone of field service operations, fostering positive relationships with clients and addressing their needs proactively.Develop and implement standardized processes and procedures for field service operations to streamline workflow and improve efficiency.Lead and mentor a multi-disciplinary service team, providing guidance, training, and support to foster professional growth and development.Provide technical oversight and guidance to field service engineers to ensure the successful execution of projects and service calls.Ensuring completion of projects in high quality, on schedule and within budget.Conduct regular audits and inspections to assess service quality, adherence to safety protocols, and compliance with contractual agreements.Resource planning (Understanding FSL and Planisware scheduling software).To summarize the project lesson learned to share with team.Sales & Marketing Responsibility:Visiting clients in order to demonstrate ABB products (Control System, Excitation, Protection, Synchronization, LV/MV Systems) and services.Responsible for pricing strategies and contract negotiation.Identifies business development opportunities to increase sales.

Ensuring completion of projects in high quality, on schedule and within budget.Ensuring Health, Safety & Environment (HSE) standard is fulfilled during project execution.Leading, directing and motivating multi-disciplinary and multi-cultural workforces.Overseeing design & production, organizing commissioning, coordinating all site activities.Responsible for contract management, claim and change order management.Responsible for project net cash position.Reporting project status periodically.(PR+, Internal reviews, HUB reviews).Comprehensive usage of Ms Office, Ms Project, SAP (ERP System) project management transections tofollow-up entire project status.

Master Of Business Administration (Mba)

Doctor Of Philosophy - Phd, Business Administration

General English

Electrical Engineering