Mahnoor Abdulrahim Email & Phone Number

- Achieved notable results in client satisfaction and revenue growth by successfully onboarding and managing a portfolio of new clients, leveraging upselling opportunities and delivering exceptional service, resulting in a 10% increase in client satisfaction ratings and a 10% revenue growth. - Acting as a strategic partner for clients engaging in cross-border trade, expertly navigating complex customs clearance procedures and requirements, ensuring timely and hassle-free shipments and bolstering client satisfaction. - Orchestrating end-to-end logistics solutions for global freight movements and deliveringpersonalized service and exceeding client expectations at every touchpoint. - Analyzing trade lanes, market trends, and currency fluctuations to identify opportunitiesfor route optimization and risk mitigation. - Negotiating contracts and service agreements with international carriers, freightforwarders, and logistics partners to optimize cost-efficiency and service quality. - Developed and implemented standard operating procedures (SOPs) for documentation processing, resulting in reduced errors and increased efficiency. - Maintaining accurate records and documentation for accounting, invoicing, and financial reporting purposes.

-Responsible for supervising sales of all products in the department and exceeded the sales budget by 110% for the department in the fiscal year 2020.- Analyzed market trends and competitor strategies to identify key opportunities for growth, leading to an increase in performance and departmental share.- Maintained brand image and upheld company values by delivering personalized service to over 5- customers daily, resulting in an average rating of 4.8 out of 5 for service quality.- Conducted thorough investigations into customer service complaints, utilizing effective interview techniques and data analysis, resulting in a 20% decrease in unresolved complaints.-Utilized the ERP system "Navision" to optimize stock management and reduce stockouts.-Created comprehensive sales forecasting model using past data and market trends, accurately predicting future sales growth and facilitating strategic decision-making.

- Managed system support functions to set priorities and service level expectations- Designed and implemented techniques to reduce the time and costs required to obtain and move goods- Identified and resolved shipping and packaging errors- Coordinated with third-party service providers to streamline order fulfillment processes, reducing average order processing time by 20%.- Conducted an inventory audit to locate missing stock of products in response to customer complaints, resulting in the recovery of 80% of the missing items.

- Ensured timely arrival and departure of the guests- Maintained updated and detailed records of calls in physical and electronic database- Closely monitored dispatch board to triage and prioritize over 50 daily calls- Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards, and weather conditions

-Worked as an on-ground sales personnel to maximize product placements and customer engagement.-Met and exceeded weekly sales target of the product.

Tunisia

-Conducted on-ground research alongside a diverse team seeking marketing opportunities for AIESEC in Tunisia.-Created and managed visual and written content for the market campaigns of several events.