* Register, review, validate, and adjudicate over 100 claims in English and French daily, meeting the minimum accuracy standards of 98%.* Prepare and send various letters and forms based on the requestor's communication preference (mail or fax) and language preference for claims with missing or illegible data.* Monitor and handle pended claims to ensure they are settled, within the established Service Delivery Standards.* Engage in monthly benefit process meetings and frequent quality and productivity touchpoints.

• Draft invoices on QuickBooks and email them to existing clients for billing.• Use Ms. Excel to generate and maintain periodic revenue reports for business analytics.• Expand brand awareness by creating and posting promotional material on social sites.• Analyze market trends and research new business opportunities.• Coordinate meetings with potential clients, and submit and track documents such as compelling business proposals and digital quotations for potential clients.

•Maintained candidate database, and provided a shortlist of qualified candidates to the hiring manager•Helped with resume screening and first-stage interviews over the phone•Scheduled interviews and managed the candidates throughout the process•Prepared, delivered, and followed up on approved offer letters and onboarding documents•Administered onboarding and offboarding activities, employment verification letters, invoicing and reconciliation.•First point of contact for 10+ inquiries every day over the phone and by email.•Created a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees.•Collected information from various sources such as personal and financial documents to populate records in spreadsheets.•Prepared, edited, and proofread correspondence, presentations, and reports.•Processed payments and reconciled expenditures using the business credit card and bank statements.

• Handled customer complaints at the frontline and provided information in response to customer queries deadline-oriented environment.• Utilized my interpersonal skills to work well within a team and provided backup wherever needed, in fast paced environment during peak seasons.• Assisted with senior management to identify and investigate theft and losses.• Balanced different tasks and prioritized multiple projects while staying organized and maintaining a high level of attention to detail.• Resolved product or service problems by clarifying customer queries, problem-solving and following up to ensure customer satisfaction.• Demonstrated collaborative skills by partnering with peers to contribute to team efforts in-store presentations and accomplishing related results as needed.

• Created content, blog posts and promotion ideas to increase awareness of important issues and current or upcoming campaigns/events at Sheridan• Planned, organized, and executed engaging online events to provide exceptional student experience through student-focused programs and services.• Worked closely with team members to brainstorm creative ideas and different methods to promote events.• Acted as the first point of contact for students and directed them to appropriate people and offices (i.e., One Card office, OTR, International Office, Coop Office, Counselling Office, Student Advisement Office, etc.)• Provided detailed and accurate support with my comprehensive knowledge of the programs, personnel, policies, and procedures• Took the initiative to host training sessions for students and shared my understanding of the services available to students on meeting platforms such as Ms. Teams, Zoom and Webex.

• Prepared participant logs and planning sheets for cultural fairs and educational seminars.• Designed promotional material for in-campus and digital marketing• Acquired excellent data entry skills by maintaining a filing system to ensure the participant list, activity logs and promotional materials are organized for each event.• Attended weekly meetings with staff members and brainstormed for business development.