Strategic Operations Management: Oversee Tether’s daily operations, ensuring they align with the company's strategic goals. Develop and implement scalable systems and processes to support rapid growth.Team Leadership: Lead, mentor, and expand our operations team. Foster a culture of accountability, innovation, and high performance. Process Optimization: Identify and implement best practices for operational efficiency. Streamline workflows to enhance productivity and user satisfaction.Technology Integration: Work closely with the CTO to integrate technology solutions that support operational scalability and customer service enhancements.Financial Oversight: Collaborate with the executive team to manage budgets, financial planning, and resource allocation to support growth initiatives.Customer Experience: Ensure that all operational strategies contribute to an exceptional user experience, focusing on safety, reliability, and ease of use.Ensure customer engagement through delivering value to our users. Measure this with DAU/MAU, Churn, and LTVWork closely with product development to incorporate customer feedback into product enhancements.Lead customer onboarding processes, ensuring seamless integration and adoption.Create a customer experience centric organization and track NPS or other metric to drive ensure satisfaction and retentionDevelop and manage a fully functional customer support teamCompliance and Risk Management: Ensure all operations comply with relevant laws and regulations, particularly those affecting the real estate industry.Growth Initiatives: Collaborate with CRO and executive leadership to develop and execute plans for market expansion, including potential new service lines, geographic markets, or adjacent verticals.Stakeholder Communication: Regularly communicate with the executive team, board, investors, and team leaders on operational performance, challenges, and strategic adjustments.

Provided strategic leadership to Tangent, ensuring revenue targets were achieved and outstanding client service was delivered. Guided 40% year-over-year growth for four consecutive years through robust client and geographic expansion as well as securing new opportunities through vertical integration while maintaining our core values and high standards of integrity.Duties included:- Developed high-level strategic plans in collaboration with the Board of Directors and other top executives.- Hired, trained, and led three core teams totaling 50 employees.- Drove Tangent's financial performance and growth strategy, ensuring profitability.- Led and inspired the team in achieving OKRs with a clear focus on performance, culture, and innovation.- Represented Tangent to major clients, stakeholders, and the public, enhancing the organization's profile and market position.- Designed a comprehensive sales strategy and built a high-powered sales team to achieve results.- Oversaw talent development, fostering a leadership pipeline and a culture that supported Tangent’s strategic goals and employee engagement.

Led Thirtythree's efforts in developing a global infrastructure datastore and a family of apps designed to democratize infrastructure asset data collection. I was responsible for revenue growth and operations of the startup. I leveraged my extensive leadership and entrepreneurial experience to direct the development of products, create a sales pipeline and establish business development processes. I worked collaboratively with the Board of Directors, executive leadership, sales and marketing, customers, and other key stakeholders.Key Responsibilities:- Define and execute the company’s strategic plan while ensuring alignment with short-term and long-term objectives.- Lead all fundraising and investor relations efforts, securing capital necessary for growth and expansion.- Drive the company’s revenue and profitability by refining and improving the SaaS product offerings.- Build and lead a high-performing executive team; foster a culture of accountability, diversity, and innovation.- Establish effective decision-making processes that will enable the company to achieve its long- and short-term goals and objectives.- Cultivate relationships with key partners, stakeholders, and customers to ensure strong market positioning and opportunities.- Stay abreast of competitive markets and industry trends to effectively navigate challenges and capitalize on opportunities.

Responsible for the acquisition, zoning, and planning of all sites within the Western region of a nation-wide densification and wireless backhaul deployment. Managed a team of over 100 Project Managers, Network Real Estate Specialists, Permitting Specialists, Agreements Specialists, and more.Duties include:• Build and manage a regional organization of over 100 personnel to drive site acquisition for wireless infrastructure in the public right-of-way• Responsible for SCIP package development, permit/zone application submission, and permit/zone approval• Defined processes for all network real estate tasks, from site identification through AZP• Serve as liaison between internal departments, developers, cities, counties, etc., in support of right-of-way activities• Interviewing, training, coaching, and mentoring new team members• Financial reports and risk assessment

Managing the Site Acquisition process for the wireless industry, including such clients as AT&T Mobility, Verizon Wireless, TelePacific Communications, and more. Managing complex cross functional and multi-million dollar projects, which include processes for:• Site Selection & Design• Lease/Contract Formation• Zoning/Compliance• Construction

Project Management • Updated project plans; determined or met objectives, milestones, technologies, systems, personnel/staffing, and schedules• Managed project execution to ensure adherence to budget, schedule, & scope• Certified several ISO processes

Tested, troubleshot, and removed/replaced componenet level electronics on communications systems.