Mahran Abid Email & Phone Number

Sousse Governorate, Tunisia

I carry my customers’ voices inside the company. I invest myself to fully understand their needs and their business contexts. I become their ultimate advocate who defends their interests, and the facilitator who leads them through the growth of their business and in achieving their success. (Job Skills : Effective Communicator - Leadership – Negotiation - Team work – Customer care – Desire to learn and compete - Think Outside of the Box – Work/Life Balance.)

Sousse Governorate, Tunisia

I manage a team that provides technical and functional support for users of our software solutions. I organize my team and assist them to build skills and I ensure that the several requests of our customers are properly supported and efficiently processed.

Tunisia

Dans le cadre du Master Professionnel MPWIN (Ingénierie des applications Web-Nuagiques), co-construit par l'I.S.E.T de Kairouan, l'U.V.T et Whitecape Technologie, et enseigné à distance, ma mission est d'assurer le tutorat du module "Techniques de Communication" au près des étudiants en 1ère année Master MPWIN

Sousse Governorate, Tunisia

I am responsible of a team of client advisors who handle requests received from users of one of the largest ISPs in France and Europe. I am the guarantor of KPIs and of the achievement of quantitative and qualitative targets.

Sousse Governorate, Tunisia

I take care of, and I process, customer requests (Calls, E-mails). And I ensure a quick and effective resolution of their technical and functional concerns

Sousse Governorate, Tunisia

«A transversal function by supervising all the necessary services for the proper functioning of the company, with an internal team or with external service providers»

Sousse Governorate, Tunisia

I take care of, and I process, customer requests (Calls, E-mails). And I ensure a quick and effective resolution of their technical and functional concerns

Master'S Degree, Marketing/Marketing Management, General

Bachelor'S Degree, Hotel/Motel Administration/Management

High School Diploma, Literature, Admitted

First Level, Neuro Linguistic Programming

Certificate Of Achievement, English Language And Literature/Letters