Mahran Abid Email and Phone Number
Mahran Abid work email
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Mahran Abid personal email
For over 12 years at Whitecape Technologies, I've championed customer success. As their trusted advisor, I bridge the gap between customers and our company, ensuring their needs and challenges are heard and addressed. I fiercely advocate for their growth and success, guiding them through the transformation and optimization of their web and cloud applications.My expertise in CRM, communication, leadership, negotiation, and teamwork fosters trust, satisfaction, and loyalty. This translates to customer retention and expansion. My focus is on delivering real value. I provide the right information, tools, and technologies to empower customers and achieve their unique goals. A passion for customer success fuels my drive to learn and excel in the ever-evolving IT landscape.
Whitecape Technologies
View- Website:
- whitecapetech.com
- Employees:
- 63
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Customer Success ManagerWhitecape Technologies Mar 2017 - PresentSousse Governorate, TunisiaI carry my customers’ voices inside the company. I invest myself to fully understand their needs and their business contexts. I become their ultimate advocate who defends their interests, and the facilitator who leads them through the growth of their business and in achieving their success. (Job Skills : Effective Communicator - Leadership – Negotiation - Team work – Customer care – Desire to learn and compete - Think Outside of the Box – Work/Life Balance.)
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Customer Service ManagerWhitecape Technologies Nov 2012 - Feb 2017Sousse Governorate, TunisiaI manage a team that provides technical and functional support for users of our software solutions. I organize my team and assist them to build skills and I ensure that the several requests of our customers are properly supported and efficiently processed.
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Tuteur En Techniques De CommunicationUniversité Virtuelle De Tunis - Uvt Dec 2019 - Sep 2020TunisiaDans le cadre du Master Professionnel MPWIN (Ingénierie des applications Web-Nuagiques), co-construit par l'I.S.E.T de Kairouan, l'U.V.T et Whitecape Technologie, et enseigné à distance, ma mission est d'assurer le tutorat du module "Techniques de Communication" au près des étudiants en 1ère année Master MPWIN -
Team ManagerTeleperformance Dec 2011 - Nov 2012Sousse Governorate, TunisiaI am responsible of a team of client advisors who handle requests received from users of one of the largest ISPs in France and Europe. I am the guarantor of KPIs and of the achievement of quantitative and qualitative targets. -
Customer AdvisorTeleperformance Sep 2009 - Nov 2011Sousse Governorate, TunisiaI take care of, and I process, customer requests (Calls, E-mails). And I ensure a quick and effective resolution of their technical and functional concerns
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Assistant Facilities ManagerTeleperformance Jul 2009 - Sep 2009Sousse Governorate, Tunisia«A transversal function by supervising all the necessary services for the proper functioning of the company, with an internal team or with external service providers»
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Customer AdvisorTeleperformance Mar 2008 - Jun 2009Sousse Governorate, TunisiaI take care of, and I process, customer requests (Calls, E-mails). And I ensure a quick and effective resolution of their technical and functional concerns
Mahran Abid Skills
Mahran Abid Education Details
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Institut Supérieur De Gestion De SousseMarketing/Marketing Management, General -
Institut Supérieur Des Etudes Technologiques De SousseHotel/Motel Administration/Management
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Lycée Secondaire Ali BourguibaAdmitted
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"Solidaire" : Cabinet De Coaching Et De FormationNeuro Linguistic Programming
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America-Midesast Educational & Training Services (Amideast - Sousse – Tunisia)English Language And Literature/Letters
Frequently Asked Questions about Mahran Abid
What company does Mahran Abid work for?
Mahran Abid works for Whitecape Technologies
What is Mahran Abid's role at the current company?
Mahran Abid's current role is Customer Success Manager @ Whitecape Technologies | Success Oriented.
What is Mahran Abid's email address?
Mahran Abid's email address is ma****@****ahoo.fr
What schools did Mahran Abid attend?
Mahran Abid attended Institut Supérieur De Gestion De Sousse, Institut Supérieur Des Etudes Technologiques De Sousse, Lycée Secondaire Ali Bourguiba, "solidaire" : Cabinet De Coaching Et De Formation, America-Midesast Educational & Training Services (Amideast - Sousse – Tunisia).
What are some of Mahran Abid's interests?
Mahran Abid has interest in Politics, Education, Science And Technology, Human Rights, Arts And Culture.
What skills is Mahran Abid known for?
Mahran Abid has skills like Bpo, Contact Center Management, Call Center Development, Inbound Marketing, Workforce Management, Attrition, Process Migration, Contact Centers, Kpo, Telemarketing, Call Center, Business Intelligence.
Who are Mahran Abid's colleagues?
Mahran Abid's colleagues are Hammadi Elssefi, Soussi Maroua, Faouzia Mhamdi, Selmen Ben Said, Michel Kortas, Ahmed Khedimallah, Wifek Ben Romdhane.
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