Mahreen Bashir Email & Phone Number

Multan, Punjab, Pakistan

As a Commercial Experience Experience Executive, focused on providing personalized service to customers through execution of customer requests within Benchmark time, minimize churn and maximize customer retention.. First analyze customer's need and preferences correctly and evaluate options to choose the best solution for them.. Explain all kind of Jazz products to customers and upsell connections and packages (Prepaid & Postpaid), Devices, handsets, Kids watch, 4G Wifi.. Deal all MFS like Cash Mobilization and dealing with customers regarding their different account queries.. Respond to customers regularly and positively by providing accurate information regarding their queries or any promotional activity.. Provide feedback to supervisor on important issues and problems mentioned by the customer to ensure Customer Retention (existing & new customers).. Stock Handling and Business Center closing on Daily, Weekly and Monthly Basis.

Multan, Punjab, Pakistan

Multan, Punjab, Pakistan

• Receive customer queries and complaints on daily basis.• Provide guidance and solutions to their problems • Quick response required against complaints with in the given time• Used the software program for updating and reviewing customer complaints• Coordination with TOT workshop• Coordination with issuance department• Keeping record of all customer complaints. (product, supply, Distribution)• Preparation of weekly / monthly reports of customer complaints

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Arts - Ba, Economics