- Working as a UX/UI designer in the innovation team- Work on various user research projects for B2C and B2B clients-Improve web and mobile app UX/UI designs- Conducting Research, surveys, user flows, user testing

- Analyze clients’ business needs to define problems and providesimple and effective data-driven solutions.- Design and conduct user experience research including userinterviews and survey development to identify potential users.- Analyze competitors and perform a heuristic evaluation to identifyUX problems and make strategic recommendations.- Responsible for information architecture and interactive design forthe website redesign.- Design clickable prototypes using Figma and conduct usabilitytesting, including A/B testing with potential users.- Plan and conduct moderated and unmoderated usability studies totest the main user flow of the website and get feedback from users- Design clickable prototypes using Figma and conduct usability testing, including A/B testing with potential users.- Plan and conduct moderated and unmoderated usability studies to test the main user flow of the website and get feedback from users.

-Provided IT support to Bank of Pasargad, Ghavamin Bank and Gardeshgari Bank -Provided critical desktop/helpdesk and applications support to a growing base of internal employees (+500 Employees) -Provided critical desktop/helpdesk and applications support to a growing base of external employees -Installation, diagnosing, repairing, maintaining, upgrading and documenting all user-based hardware and equipment to ensure optimal performance.-General troubleshooting of PC's, business applications Track, document, and update issues as they arise and through to resolution utilizing JIRA Service Desk-Provided end-user assistance / troubleshooting for day-to-day core business applications (consisting of both Microsoft and proprietary applications).-Provided basic daily phone administrative support-Troubleshoot software-related problems/issues in person, by telephone, via email and/or remote sessions, in a timely, accurate, and professional manner.-Document and maintain support operational procedures.

- Installing and configuring software, hardware and networks-Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization-Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions-Responsible for capacity, storage planning, and database performance