Mohammed Ahssan Shareef Email & Phone Number

Doha-Qatar

Responsible for administering and supporting Microsoft Office 365 applications on all supported hybrid environments, including Azure Active Directory.Experience using O365 Security, SSPR, Compliance center, MFA and Conditional access policies.Working knowledge managing Windows domain controllers, file servers and print servers.24/7 on call support managing servers, network and IT related issues. Providing support and services to all the users based on priorities, dealing with VIP requests and resolving the issues in within desired SLA.Expertise in administering integration solutions using.Attending User’s Calls and Email on SLA basis.Create and manage all types of recipients in Exchange Online including mailbox accounts, shared mailboxes, shared resources, office 365 groups, distribution lists and permissionsAttending 1st & 2nd level calls for troubleshooting the hardware and network related problems.Experienced in working with different team and different nationals.Acting SME and undertaking new joiners traning along with buddy mentorship.Handles requests for customized operational solutions.Coordinating with vendors for the replacement of hardware materials incase failure or up gradation.

Hyderabad Area, India

• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.• Supervise complaint ticketing system and follow timely resolution of all work orders• Install, organize, test, maintain, check and troubleshoot end user workstations and inter related hardware and software. Recommend and apply solutions, including on-site repair for remote users.• Attending 1st and 2nd level calls to troubleshoot IBM applications.• Providing Sales, Customer and technical support for Lenovo (IBM) products.• Marketing and Selling of all Lenovo (IBM) products to US and Canada Customers.• Provides Customer service to Lenovo (IBM) US and Canada Customers.

Hyderabad Area, India

• Ensure the quality of satisfaction for users based on the proper functioning of the process.• Ensuing that functional and hierarchical escalations are adhered.• Expertise in administering integration solutions using Nokia Service Manager.• Generating daily, weekly and monthly reports using MS-Excel tools.• Answer user’s calls and attending e-mails as per SLA.• Desktop and Laptop support.• Provide solutions remotely using SMS remote tools and Windows remote assistance tool.• Assign tickets to concern engineer using NSN tool and documenting as per the norms.• Asking for closure the issue from the clients then closing the case and make sure it properly documented in the NSN Tool.• Managing/Installing the network printers and other hardware.• Attending calls to troubleshoot software developed by the company.• Monitoring all the servers, switches and access points using what’s up.

Master Of Business Administration (Mba), Finance, General Marketing

Activities and Societies: City Bank, project on financial servicesMBA

Bachelor Of Commerce (B.Com.), Computer Science And Commerce

Masters