Mahtab Hussain Email and Phone Number
I am a customer focused, service orientated IT Support engineer with 15+ years of global experience in the IT and Banking industry. My ability to organize and prioritize a variety of responsibilities and large scale projects as well as work within strict time frames and deadlines has won me constant acclaim. Analyzing, resolving & maintaining records of various IT related issues (IT operation, bank applications, asset and inventory management, vendor management, service desk & help desk management) allows me to track the company and my success and progress. My Experience in IT support, MS office, Windows & UNIX Operating systems, Lotus notes and IT security constantly drive to better the customer experience within a highly regulated environment.Ready and open to accept challenge in Non-IT domain as well.
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Team Lead- It SupportKrs Enterprises Jan 2014 - PresentDhanbād Area, IndiaResponsible to handle the team of more than 15 support executives in order to provide IT support service to various clients.Project handling,IT budgeting, team management, vendor management, inventory management & other related activities are the scope of work involved with this position.
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It Support SpecialistHsbc Bank Oman Nov 2008 - Dec 2013Dhanbad Area, IndiaHandle the tasks of implementing and troubleshooting a variety of technical issues. Responsible for 3 rd. Line user desktop and 1st line of server support. Asset and Inventory management using BMC & CA service desk applications Responsible for new IT infrastructure setup in head office and branches Responsible for card Centre, Dealing room hardware and application support like Bloomberg, Reuters Responsible for bank application support like western Union Responsible for Customer Signature application SIGNBANK Support Liaising with Vendor and suppliers for various technical requirements and issues as per SLA Responsible for Disaster recovery site, business continuity site support and drill twice in a year
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Service EngineerZawawi Business Machines Llc(Zbm) Feb 2007 - Sep 2008Muscat• Responsible for analyzing, troubleshooting and resolving technical issues on user support • Handle the tasks of developing and documenting troubleshooting guidelines and work procedures of support function
Mahtab Hussain Skills
Mahtab Hussain Education Details
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St. Anthony School DhanbadMathematics And Computer Science
Frequently Asked Questions about Mahtab Hussain
What company does Mahtab Hussain work for?
Mahtab Hussain works for Krs Enterprises
What is Mahtab Hussain's role at the current company?
Mahtab Hussain's current role is IT support Engineer with 15+ Years of Global experience.
What schools did Mahtab Hussain attend?
Mahtab Hussain attended Sri Ramakrishna Polytechnic College, St. Anthony School Dhanbad.
What skills is Mahtab Hussain known for?
Mahtab Hussain has skills like Disaster Recovery, Vendor Management, Active Directory, Technical Support, It Operations, Lotus Notes, Information Technology, It Service Management, Hardware Support, Desktop Deployment, Itil, Help Desk Support.
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