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Mahua Dutta Email & Phone Number
Head of Customer Success
at
Sense
1 work email found
@zenoti.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Mahua Dutta? Overview
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Quick answer
Mahua Dutta is listed as Head of Customer Success at Sense, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at zenoti.com and a matched LinkedIn profile for Mahua Dutta.
Mahua Dutta previously worked as Head of Customer Success, Skillate at Sense and Head of Customer Success at Skillate. Mahua Dutta holds Pgdm, Marketing & Operations from Institute Of Management Technology, Nagpur.
Company email context
Email format at Sense
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*@zenoti.com
68% confidence
AeroLeads found 1 current-domain work email signal for Mahua Dutta. Compare company email patterns before reaching out.
Profile bio
About Mahua Dutta
Customer Success - it's an intent!I'm Mahua, a true Customer Value and Happiness enthusiast at heart, with 8+ years of experience working in fast paced hyper growth startup environments.As a Success Management Leader, I own:- Book of Business with my team- Reducing Churn and unlocking Expansion Opportunities- Driving growth by increasing the customer base, Retention, and Gross Renewals- Delivering excellent Customer Experiences by solving complex problems and Escalations- Executing strategy to drive Product Adoption, Customer Advocacy and Engagement.- Building healthy relationships across cross functional teams to achieve organisation goal.Hands-on experience across: * Markets - India, Australia, SEA, EMEA, US * Business functions - Customer Success, Account Management, Implementation, Support, Pre-sales , CoE and Sales Enablement * B2B SaaS Startups, belonging to different industries, helping me to gain a deeper understanding of business growth, from SEED to UNICORN! Passionate about curating strategies out of ideas and bringing them to execution. I value any discussion where I can fuel growth, be it regarding career choices or scaling businesses.
Listed skills include Customer Service, Dance, Art, Event Planning, and 27 others.
Current workplace
Mahua Dutta's current company
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9 roles
Mahua Dutta work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success, Skillate
Head Of Customer Success
Senior Manager, Customer Success
Jan 2021 - Jan 2022
Customer Success Manager
Jan 2020 - Jan 2021
Customer Success Manager
Smartserv
- On-board new customers, upsell, increase product adoption and thus minimize the churn.- Understand business requirements, work with the product team to execute the required changes or recommend the work around. Being the liaison, maintain positive customer relationship by resolving conflicts, issues and managing expectations. - Manage the priority of bug fixes and new feature development, as per customer feedback and bugs reported regarding UI/UX enhancements, for better user experience.- Core member of Sales Enablement & Operations, Marketing, Recruitment.- Involved in inception of marketing engine, market research, content creation & campaigns.- Strategize, implement, streamline processes across Sales and Customer Success teams.- Track key metrics, data analysis, manage sales pipeline and setting the team to success. Thus, also accountable for increasing quarter by quarter organization sales.
Aug 2018 - Nov 2019
Customer Success Consulant
- Responsible for client retention and increase in product adoption.- Determine source of customer problems, suggest bypass methodologies, reproduce issue by recreating the customer environment in-house, analyze and interpret data to unearth problems and comprehend the defects.- Report and track issues with development team, escalate the ones that may have an negative financial or relationship impact, validate solutions, coordinate communications with Engineering, Sales, other teams and the customer.- Gather information and contribute in the creation of course-ware and documentation.- Formulate recommendations and solutions with attention to a client’s expectations, capabilities and limitations.- Consult clients regarding industry best practices and process methodology.
Oct 2015 - Nov 2017
Sales Manager
- Manage end-to-end sales cycle and client relationship including pitching, negotiation, contracting, invoicing, payment collection, campaign activation, result tracking and troubleshooting real-time issues.- Effectively search prospective clients and generate sales pipeline.
Jun 2015 - Sep 2015
Customer Relationship Management - Intern
Development of Online Complaint Management System by studying about Lines of Business of Anytime Maruti.
Apr 2014 - Jun 2014
3 education records
Mahua Dutta education
Pgdm, Marketing & Operations
Institute Of Management Technology, Nagpur
Bachelor Of Engineering (B.E.), Mechanical Engineering
Bhilai Institute Of Technology (Bit), Durg
Mathematics And Computer Science
Delhi Public School - Durg
FAQ
Frequently asked questions about Mahua Dutta
Quick answers generated from the profile data available on this page.
What company does Mahua Dutta work for?
Mahua Dutta works for Sense.
What is Mahua Dutta's role at Sense?
Mahua Dutta is listed as Head of Customer Success at Sense.
What is Mahua Dutta's email address?
AeroLeads has found 1 work email signal at @zenoti.com for Mahua Dutta at Sense.
Where is Mahua Dutta based?
Mahua Dutta is based in Bengaluru, Karnataka, India while working with Sense.
What companies has Mahua Dutta worked for?
Mahua Dutta has worked for Sense, Skillate, Smartserv, Zenoti, and Zomato.
How can I contact Mahua Dutta?
You can use AeroLeads to view verified contact signals for Mahua Dutta at Sense, including work email, phone, and LinkedIn data when available.
What schools did Mahua Dutta attend?
Mahua Dutta holds Pgdm, Marketing & Operations from Institute Of Management Technology, Nagpur.
What skills is Mahua Dutta known for?
Mahua Dutta is listed with skills including Customer Service, Dance, Art, Event Planning, Creativity, Powerpoint, Poetry, and Management.
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