Mahua Dutta work email
- Valid
- Valid
Mahua Dutta personal email
Customer Success - it's an intent!I'm Mahua, a true Customer Value and Happiness enthusiast at heart, with 8+ years of experience working in fast paced hyper growth startup environments.As a Success Management Leader, I own:- Book of Business with my team- Reducing Churn and unlocking Expansion Opportunities- Driving growth by increasing the customer base, Retention, and Gross Renewals- Delivering excellent Customer Experiences by solving complex problems and Escalations- Executing strategy to drive Product Adoption, Customer Advocacy and Engagement.- Building healthy relationships across cross functional teams to achieve organisation goal.Hands-on experience across: * Markets - India, Australia, SEA, EMEA, US * Business functions - Customer Success, Account Management, Implementation, Support, Pre-sales , CoE and Sales Enablement * B2B SaaS Startups, belonging to different industries, helping me to gain a deeper understanding of business growth, from SEED to UNICORN! Passionate about curating strategies out of ideas and bringing them to execution. I value any discussion where I can fuel growth, be it regarding career choices or scaling businesses.
-
Head Of Customer Success, SkillateSense Sep 2022 - PresentSan Francisco, California, Us -
Head Of Customer SuccessSkillate Jan 2022 - PresentSan Francisco , California , Us -
Senior Manager, Customer SuccessSkillate Jan 2021 - Jan 2022San Francisco , California , Us
-
Customer Success ManagerSkillate Jan 2020 - Jan 2021San Francisco , California , Us
-
Customer Success ManagerSmartserv Aug 2018 - Nov 2019- On-board new customers, upsell, increase product adoption and thus minimize the churn.- Understand business requirements, work with the product team to execute the required changes or recommend the work around. Being the liaison, maintain positive customer relationship by resolving conflicts, issues and managing expectations. - Manage the priority of bug fixes and new feature development, as per customer feedback and bugs reported regarding UI/UX enhancements, for better user experience.- Core member of Sales Enablement & Operations, Marketing, Recruitment.- Involved in inception of marketing engine, market research, content creation & campaigns.- Strategize, implement, streamline processes across Sales and Customer Success teams.- Track key metrics, data analysis, manage sales pipeline and setting the team to success. Thus, also accountable for increasing quarter by quarter organization sales.
-
Customer Success ConsulantZenoti Oct 2015 - Nov 2017Bellevue, Washington, Us- Responsible for client retention and increase in product adoption.- Determine source of customer problems, suggest bypass methodologies, reproduce issue by recreating the customer environment in-house, analyze and interpret data to unearth problems and comprehend the defects.- Report and track issues with development team, escalate the ones that may have an negative financial or relationship impact, validate solutions, coordinate communications with Engineering, Sales, other teams and the customer.- Gather information and contribute in the creation of course-ware and documentation.- Formulate recommendations and solutions with attention to a client’s expectations, capabilities and limitations.- Consult clients regarding industry best practices and process methodology. -
Sales ManagerZomato Jun 2015 - Sep 2015Gurugram, Haryana, In- Manage end-to-end sales cycle and client relationship including pitching, negotiation, contracting, invoicing, payment collection, campaign activation, result tracking and troubleshooting real-time issues.- Effectively search prospective clients and generate sales pipeline. -
Customer Relationship Management - InternMaruti Suzuki India Limited Apr 2014 - Jun 2014New Delhi, Delhi, InDevelopment of Online Complaint Management System by studying about Lines of Business of Anytime Maruti.
Mahua Dutta Skills
Mahua Dutta Education Details
-
Institute Of Management Technology, NagpurMarketing & Operations -
Bhilai Institute Of Technology (Bit), DurgMechanical Engineering
-
Delhi Public School - DurgMathematics And Computer Science
Frequently Asked Questions about Mahua Dutta
What company does Mahua Dutta work for?
Mahua Dutta works for Sense
What is Mahua Dutta's role at the current company?
Mahua Dutta's current role is Head of Customer Success @ Skillate | B2B SaaS.
What is Mahua Dutta's email address?
Mahua Dutta's email address is ma****@****oti.com
What schools did Mahua Dutta attend?
Mahua Dutta attended Institute Of Management Technology, Nagpur, Bhilai Institute Of Technology (Bit), Durg, Delhi Public School - Durg.
What skills is Mahua Dutta known for?
Mahua Dutta has skills like Customer Service, Dance, Art, Event Planning, Creativity, Powerpoint, Poetry, Management, Marketing Strategy, Business Development, Market Research, Teamwork.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial