Middle School Administrator & Events Coordinator (O & A Level)- Staff Daily Tasks Management (Attendance, Lesson Allocations)- Staff Salary Sheets submission to Accounts department- Administrative Reports / Students Assessment Records- School inventory maintenance / Record Keeping- Parents / Other Organizational Inquiries (Phone & Emails)- Drafting notes / messages for important notices on school website- Events Coordination- Students… Show more Middle School Administrator & Events Coordinator (O & A Level)- Staff Daily Tasks Management (Attendance, Lesson Allocations)- Staff Salary Sheets submission to Accounts department- Administrative Reports / Students Assessment Records- School inventory maintenance / Record Keeping- Parents / Other Organizational Inquiries (Phone & Emails)- Drafting notes / messages for important notices on school website- Events Coordination- Students Filing- Verification Processing- Substitutions for various classes Show less

* Analyzing chat conversations conducted by the greeters * Reporting of issues, complaints regarding company & business processes* Language Correction* Quality check and analysis of IT Team Performance* Testing / Verification of software development* Creation / Maintenance of software user manuals* Quality Control of SEO reports* Making of Training Manuals (Sometimes)

I joined as a Customer Support Analyst. My major responsibilities were - Reading and understanding the business models- Talking about Marketing campaigns and promotions of clients with web visitors.- Assist customers with their queries, sell and up-sell\.Manager Quality Control: After first six months, I was promoted as Assistant Manager Quality Control and within three months I was promoted as Manager Quality control. My responsibilities… Show more I joined as a Customer Support Analyst. My major responsibilities were - Reading and understanding the business models- Talking about Marketing campaigns and promotions of clients with web visitors.- Assist customers with their queries, sell and up-sell\.Manager Quality Control: After first six months, I was promoted as Assistant Manager Quality Control and within three months I was promoted as Manager Quality control. My responsibilities were:Reading chats on a daily basis and check:Language mistakesAccuracy of Product Knowledge Listening SkillsRapport buildingBusiness friendly conversation / LivelinessSelling & Up selling skillsFollowing the right Processes (Internal & External)Preparing performance reports of agents and sending them to the corresponding department for actions.Preparing monthly Grade reports for Bonus AnnouncementsManager Operations & Training After working in the QC dept for a year, I was promoted as Manager Operations and Training. My major responsibilities were:- Manage different teams headed by the Supervisors-Interaction with (US based) Clients for latest Updates, promotions, Training and Up training requirements (related to their websites).- Preparation of sample scripts based on different campaigns.- Conversion of sample scripts into training manuals for the agents.- Conducting presentations to explain the business model (in case of a new client) and explaining the new campaigns for existing clients.- Conducting evaluation sessions- Organizing (preparation of Agendas, notifying the members of the company about meetings through formal notices) & conducting weekly and monthly meetings within the company- Organizing company events such as Monthly Corporate Dinners and Team building events. Show less

Writing for Blog, Website, Ads, Press releases and other similar writing assignments.

Marketing & Promoting- Mobile Applications & Games Development- Web Programming & Development- Graphics / UI Design & Integrations- Customized Solutions Deployment

* Searching for web projects based on company's IT strengths* Bidding & Proposal Writing* Client Interaction / Customer Service* Deal Negotiation * Project co-ordination with Programmers & Developers

My responsibilities include:- Bidding & Compiling Business Proposals (Web Programming specifically)- Chat / Phone Conversations with Customers for project discussions- Customer Service calls to ensure smooth business operations

- Daily interaction with International vendors (primarily China) for coordinating order related activities- Record maintenance (inventory and finances)- Dealing with shipping processes to and from China

I was working as a technical writer with them. My responsibilities included:Writing Press ReleasesWriting Technical Help ManualsBusiness Proposals (RFP's)Website ContentAdverts for NewspapersSome of my press releases can be reviewed at the following links:

Writing CapabilitiesMy responsibilities at LiveAdmins included writing and documenting: - Company's Internal policies and procedures- Training manuals for clients (Almost 20 business models)- Agendas & Notices for meetings, holidays and occasions such as company's anniversary and other celebrations.- Designing Ads for news papers and web portals (primarily for recruiting agents for the Operations department)

Placing Ads in the news papers and web portals for vacant positions in various departments of the company, most specifically the Operations department.Maintaining a database of resumes and scheduling interviews with the candidates for ongoing assessments and hire the employees as per requirements.Net meetings and voice conferences with clients (due to various responsibilities listed above)Along with my responsibilities listed above, I have also worked for the following… Show more Placing Ads in the news papers and web portals for vacant positions in various departments of the company, most specifically the Operations department.Maintaining a database of resumes and scheduling interviews with the candidates for ongoing assessments and hire the employees as per requirements.Net meetings and voice conferences with clients (due to various responsibilities listed above)Along with my responsibilities listed above, I have also worked for the following departments at LiveAdmins:Billing Department: I was also in charge of the Billing department at LiveAdmins (for 10 months). I designed a small Billing process by making changes to the existing process to handle the billing more efficiently.; UK based company (Offshore office in DHA, Lahore)Freezone Internet is a UK based ISP providing web hosting and search engine optimization services. I joined as a Technical Support Executive and my duties included: Assisting the customers based in UK with any technical problems they were facing regarding their websites and email accounts (Over the phone & email). Handling the ticketing system along with other executives Informing the System Administrators about customers' problems, getting them resolved and contacting the customers back for a follow up. I also assisted the System Administrator in server side issues for a while Show less